Employee Service & Support ICT - Vocational Training

About the job

Wil

01.01.2027 or by arrangement

Your tasks

• In the team, you are responsible for first-level and onsite support at nine locations in the canton of St. Gallen, supporting around 1500 users remotely as well as on-site in incident management according to ITIL and regularly providing planned on-call services.
• With a strong awareness of quality, you ensure the operation and further development of the client, workplace and network infrastructure and are responsible for the configuration as well as the lifecycle management of our ICT services.
• You manage user accounts, roles and permissions in Microsoft 365 and Active Directory and are responsible for software deployment and configuration with SCCM as well as mobile device management with IVANTI EMM.
• With practical ICT training and clear documentation, you support our employees and contribute your expertise from planning to implementation in ICT projects and rollouts.
• As a vocational trainer, you accompany and promote our ICT apprentices at the Wil location and are responsible for the ICT specialist training path.

Your profile

• You have completed training or further education in the field of computer science and have at least two years of professional experience in the ICT service environment.
• As a vocational trainer, you have the appropriate further education and have already gained successful experience in this role.
• Your very good knowledge of Microsoft 365, Microsoft Exchange, client management, SCCM, IVANTI EMM, IVANTI Neurons and IGEL OS is complemented by solid experience in operating ICT infrastructures.
• You work in a structured, analytical and independent manner, convince with strong problem-solving skills and combine high service orientation with team spirit as well as an interest in healthcare and regulated work environments.
• With your category B driving licence, you are prepared to travel regularly to our locations in Eastern Switzerland.

Your salary

Your contacts

Sam Eftekhari-Shahab

Head of Service and Support ICT

+41 58 178 75 50

sam.shahab@psychiatrie-sg.ch

Lydia Inauen

HR Business Partner

+41 58 178 11 85

lydia.inauen@psychiatrie-sg.ch

About us

With around 1,400 employees, we ensure accessible, personal and effective psychiatric treatments and care for adults at our nine company locations in the cantons of St. Gallen and Appenzell Ausserrhoden as well as in the Principality of Liechtenstein.

Application process

Apply online

We are digital and committed to sustainability, so we look forward to receiving your online application via our homepage.

As soon as your application has been received online, you will receive a confirmation of receipt by e-mail. We look forward to getting to know you through your dossier and will check whether your qualifications, skills and personality fit the advertised position and Psychiatrie St.Gallen. We will then get back to you.

In a personal interview, we get to know each other and you learn more about Psychiatrie St.Gallen, the advertised position and the challenges.

In the second round, we would like to get an even better picture of you and find out together whether we are a good match. You will also have the opportunity to meet your future team.

You will receive a telephone offer from us if we decide in your favour after the second interview and will ask you whether you are still convinced by us. If we agree, we will prepare your contract.

In the following days, we will send you the contract in duplicate by post. Along with the contract, you will receive relevant information about your employment.

Between accepting the position and the first day of work, as a new employee you can already access relevant internal information. This allows you to form a detailed picture of the company and prepare for the job.

On the first day, you will be onboarded in your new team and with other colleagues. You will set up your new workplace and get an overview of your upcoming tasks. You will also receive your individual induction plan, which will help you to find your way around quickly.