Commercial Employee Customer Service (m/f/d)
- 17 September 2026
- 100%
- Permanent position
- German (Native language), French (Fluent), Italian (Intermediate)
About the job
7Days is a medium-sized, owner-managed company operating in Switzerland with proven long-standing expertise in transport, sales, and media sectors. We continuously expand our diversified service portfolio focused on sales and logistics solutions through 11 own locations across Switzerland together with our approximately 300 committed employees.
To meet the high demands and needs of our customers and to successfully implement the targeted growth in the Food/FMCG logistics sector, we are seeking reinforcement for our team.
Your main tasks:
- Support of our customers in 1st level support
- Processing inquiries regarding orders, deliveries, and complaints
- Telephone contact with customers in German, French, and Italian
- Processing and monitoring of transport orders
- Informing our customers about disruptions, deviations, or delivery delays
- Checking shipments for completeness and correct handling
- Checking scans, barcodes, and return labels
- Monitoring and clarifying overdue shipments
- Clarifications regarding incorrect returns and missing packages
- Preparation of evaluations in the complaints management
- Maintenance of lists, documentation, and administrative records
- Support in optimising workflows and internal processes
Your profile:
- Completed commercial training or a comparable qualification or several years of professional experience in a similar role
- Experience in commercial customer service, administration, logistics, or transport handling
- Very good knowledge of German as well as good to very good knowledge of French and Italian
- Enjoyment of telephone and written customer contact and a strong service orientation
- You work reliably, carefully, and in a structured manner and keep an overview even with multiple tasks
- You think solution-oriented and act independently
- You communicate in a friendly and professional manner – even in demanding customer situations
- Good PC user skills and enjoyment of working with various systems and digital applications
- You enjoy working in a team and can make decisions independently
- You have a good understanding of logistical processes and can quickly grasp connections
Your prospects:
A varied role in a dynamic environment where customer contact, logistics, and organisation are combined. You are in the midst of daily business, have direct influence on customer satisfaction, and work closely with various areas of our company.
We look forward to receiving your complete application documents via the application form.
Currently, we do not accept dossiers from employment agencies.
Baumbast Marina +41 58 470 30 00
