Customer Service Clerk (m/f/d) 100%

About the job

7Days is a medium-sized, owner-managed company operating in Switzerland with proven long-standing expertise in the transport, distribution, and media sectors. We continuously expand our diversified service portfolio focusing on sales and logistics solutions through 11 own locations across Switzerland together with around 300 committed employees.
To meet the high demands and needs of our customers and to successfully implement the targeted growth in the Food/FMCG logistics sector, we are seeking reinforcement for our team.

Your main tasks:

• Commercial support of our customers in 1st level support
• Processing of telephone and written enquiries regarding orders, deliveries, and complaints
• Telephone contact with customers in German, French, and Italian
• Processing and checking of transport orders
• Informing our customers about disruptions, deviations, or delivery delays
• Checking shipments for completeness and correct handling
• Checking scans, barcodes, and return labels
• Monitoring and clarifying overdue shipments
• Clarifications in case of incorrect returns and missing packages
• Preparation of evaluations in the complaints management
• Maintenance of lists, documentation, and administrative records
• Support in the optimisation of workflows and internal processes

• Completed commercial training or a comparable qualification or several years of professional experience in a similar role
• Experience in commercial customer service, administration, logistics, or transport handling
• Very good knowledge of German as well as very good knowledge of French. Knowledge of Italian is a plus.
• Enjoyment of telephone and written customer contact and a strong service orientation
• You work reliably, carefully, and in a structured manner and keep an overview even with multiple tasks
• You think solution-oriented and act independently
• You communicate in a friendly and professional manner – even in demanding customer situations
• Good PC user skills and enjoyment of working with various systems and digital applications
• You enjoy working in a team and can make decisions independently
• You have a good understanding of logistical processes and can quickly grasp connections