Versatile IT Specialist

About the job

Introduction

We are N2O Informatique Sàrl and we are looking for a versatile IT specialist to support our daily IT activities.

Responsibilities

You will work across various IT domains and collaborate with users and other stakeholders to maintain reliable and functional tools.

• Provide first and second level IT support to resolve hardware, software and access-related incidents.
• Install, configure and maintain workstations, peripherals and software to ensure their availability.
• Diagnose issues related to systems, networks and applications to quickly restore service functionality.
• Apply best practices in IT security, backup and data protection to reduce operational risks.
• Document interventions, configurations and procedures to facilitate follow-up and continuity of support.
• Advise users and explain technical solutions to promote effective use of IT tools.

Qualifications

You have practical skills covering several IT areas and know how to move from problem analysis to resolution.

• Training or experience in IT, technical support or systems administration.
• Knowledge in user support, fault diagnosis and incident management.
• Skills in installation and maintenance of workstations, peripherals and software.
• Understanding of computer networks, operating systems, user accounts and access rights.
• Awareness of cybersecurity principles, backup and data protection.
• Ability to work independently while collaborating with users and colleagues.
• Methodical mindset, service orientation and ability to explain technical topics clearly.
• Ease in customer contact.

Application

We invite you to send us your complete application (cover letter, CV, diplomas and work certificates), via the Job'up website or by email to: rh(at)n2o.ch