Process Manager (m/f/d) in Customer Service

About the job

Who we are

Viessmann Climate Solutions, as part of Carrier Global Corporation, was founded in 1917 as a heating technology manufacturer and is today a world-leading provider of efficient and systemic climate and renewable energy solutions for the residential and commercial sectors. We cover all applications: heating, cooling, ventilation, water and air quality, energy generation and energy storage for the residential and building sector.

Our integrated solution offering seamlessly connects products and systems via digital platforms and services into a holistic climate and energy solution, thus creating a safe and reliable comfortable climate for our users. All activities are based on our corporate mission "We design living spaces for future generations" and our employees play an active role with passion in the energy transition. Be part of this exciting journey.

Visit our website: Viessmann Climate Solutions | Viessmann Climate Solutions(opens in new window)

Build a career with confidence

To strengthen our new service team, we are currently looking for a Process Manager (m/f/d) in Customer Service at our location in Spreitenbach, Switzerland, full-time.

In this position, you are responsible for the internal processes in customer service, their documentation, implementation and optimisation. You lead improvement and reporting projects that enable efficient management of business operations. You ensure that the processes in SAP and our customer service applications run smoothly and are sustainably optimised.

Tasks

• Development, introduction and continuous optimisation of IT systems in the customer service area (telephony, SAP CS, NEO Schedule, etc.)

• Definition, implementation and further development of efficient service processes at Viessmann Switzerland

• Close cooperation with regional customer service managers, business development departments and the management of internal customer service

• Support in the introduction of new digital tools and ensuring their acceptance by users

• Technical support of specialist departments in system-related questions and process adjustments

• Monitoring the sustainable use of systems and identifying optimisation potential in workflows
• Definition and monitoring of key performance indicators for customer service.

Requirements

• Commercial or technical basic training, supplemented by a degree in computer science or an equivalent qualification (MAS/BAS)

• Sound knowledge of service processes (back office, planning, service products)

• Experience as an SAP superuser (ideally in the CS module)

• Proficiency in German and English skills at B2 level; French skills are an advantage

Our offer:

Our employees are the key to bringing our vision to life. Based on this conviction, we have created benefits:

• Permanent employment in a successful company where new technologies meet a modern workplace culture

• At Viessmann Climate Solutions, you receive 25 days of paid holiday per year and from your 50th birthday you even benefit from 30 days of annual leave

• Benefit from "Corporate Benefits" with attractive offers for numerous brands and services

• Our Viessmann Academy and external partners offer numerous professional and personal development opportunities

• Think ahead and benefit from our above-average pension fund benefits

Our commitment to you

Our greatest asset is the expertise, creativity and passion of our employees. We give our best every day to be a great employer who attracts, develops and retains the best talents. We want to create an environment where people feel a sense of belonging and where diversity and inclusion are the drivers of growth and innovation. We offer enriching career opportunities, listen to our employees’ feedback and constantly challenge ourselves to improve. That is "The Carrier Way".

Join us and make a difference!