Software Support & Quality Assurance

About the job

You are open-minded, committed and customer-oriented.

You are looking for a new, versatile and challenging role in software support and want to successfully apply and effectively use your solid experience in technical and professional customer support as well as in quality assurance...

Appreciation as well as collegiality are a "must" for you

Then we are exactly looking for you!

We are

an established and growing software company in the Zurich Oberland. As part of a worldwide network of software companies, we benefit from synergies. For our long-standing customers, we offer various complex business software products in the occupational pension sector and have been successful for over 40 years. We are looking for a new employee in Software Support & Quality Assurance.

We offer you

responsibility in customer care in a very broad range of tasks. You maintain and deepen our customer relationships and help shape the future of our software products! In a small, professional support team, you contribute your experience and expertise and solve exciting tasks in collaboration with the Product Owner and the development team.

You will take on

• independent, friendly and competent customer support as well as answering professional and technical enquiries – both by phone and in writing.
• the dispatching of customer tickets.
• the independent answering and implementation of customer requests such as booking adjustments, recording licences, mail merge adjustments or configuration requirements.
• responsibility for regular customer meetings and visits, ensuring transparent customer communication and gathering information on operational topics or the customer roadmap.
• professional testing of software developments to ensure smooth functionality and actively accompany the market launch.
• installation of releases at customers, checking release notes and performing annual system updates.
• close cooperation with the Product Owner and development team to coordinate various tasks.
• creation or adjustment of professional documentation, instructions and checklists for software implementations.
• joyfully taking on additional administrative tasks and participating in various projects.

You bring

• a completed commercial or technical education or comparable qualification.
• several years of experience in customer support.
• a strong customer and service orientation as well as communication skills and enjoyment of direct customer contact with a high quality awareness.
• occupational pension fund know-how (advantageous) and enthusiasm to familiarise yourself with new areas of activity.
• IT affinity and a good understanding of complex technical contexts.
• good PC user skills and confident handling of MS Office (Word, Excel).
• very good German skills and English skills in spoken and written form (French advantageous).
• enthusiasm and joy to actively contribute and independently shape your area of responsibility.
• an independent, reliable, solution-oriented and efficient working style.
• flexibility and strong team spirit.
• residence in Switzerland.

You can expect

• flexible working hours
• home office option (up to 3 days per week)
• 5 weeks holiday
• flat hierarchies, small teams and a good working atmosphere
• a spacious and bright office, committed and supportive team colleagues
• a responsible and varied role in an agile environment
• direct customer contact
• the opportunity to play a key role in the further development of our occupational pension software products
• good social benefits
• training opportunities
• travel within the international group and customer visits

We look forward to your application.

Please note that we will review incoming documents from 21 October. We will then get back to you.

Please also note that we only consider direct applications and do not accept applications via recruitment agencies or personnel agencies.