Coordinator Andermatt Experiences Hub (m/f/d)

About the job

Start date: from 26.11.2026 or by arrangement

At the Andermatt Experiences Hub, guests and owners encounter personal advice, selected experiences, and a tea lounge where one enjoys lingering. As Coordinator of the Andermatt Experiences Hub, you are the face of this new, year-round meeting point. You advise, book, serve, and sell with knowledge, calmness, and a sense for your counterpart. This turns a visit into an experience that remains memorable.


What you can achieve

• You proactively and warmly welcome guests and visitors and quickly recognise whether they need advice, a booking, lounge hospitality, or retail information.
• You ask targeted questions about the group, interests, activity level, weather, available time, accessibility, and budget.
• You recommend a manageable selection of suitable experiences and clearly explain timing, requirements, price, availability, and partner responsibilities.
• You correctly process approved direct bookings and payments and refer specialised or partner-operated offers.
• You accurately record guest data, bookings, commissions, and follow-ups in our systems.
• You prepare our alpine wellness tea and soft drink offerings and serve them according to our standards for recipe, presentation, and hygiene.
• You present and sell selected ASA, golf, and tea merchandise items and assist with goods receipt, restocking, and inventory.
• You respond professionally to service failures and escalate complaints, safety issues, and complex enquiries in a timely manner.
• You stay informed about seasonal experiences, events, weather, partner conditions, opening hours, and news in the destination.
• Depending on need, you support other areas of Andermatt Experiences.

• Completed vocational training or professional qualification in hospitality, tourism, travel industry, retail, or another customer service area
• 2 to 3 years of experience in hospitality, concierge, tourism, travel sales, retail, or a comparable environment with guest contact
• Sound knowledge of experiences in Andermatt, seasonal conditions, and partner offers
• Confident handling of booking, CRM, cash register, payment, and simple inventory systems
• Advisory sales with clear explanation of products and practical requirements
• Sensitivity for premium service in tea, lounge, and retail including hygiene and presentation standards
• Proactive, calm, and economically minded service attitude
• Fluent in German and English, additional languages advantageous
• Availability on weekends and during peak season

• A team of passionate doers
• Generous participation in further training
• Combination of leisure and work
• Modern working time model
• Flat hierarchy with fast decision-making processes
• Numerous benefits