Michael Page
Zug
IT Support DE/EN (a)
- 28 September 2026
- 100%
- Temporary
- German (Fluent)
- Zug
About the job
Our client is looking for an IT Support Specialist DE/EN (a) to support end users, workstations and IT services in a modern corporate environment. The position combines technical support, device and access management, M365 support as well as continuous improvement of IT service processes. 100% onsite presence.IT Support DE/EN (a)
Our client is an internationally active biotech company in the Zug area with a modern IT landscape and a high standard of service quality. Due to current requirements, a committed individual is sought for a prompt start. This is a Try&Hire. 100% onsite presence.
Job Description
- First and second level support for employees via ticketing system, telephone, e-mail, chat and on site
- Analysis and resolution of hardware, software, network, VPN and workstation issues
- Support for employees in office, remote and hybrid work environments
- Management of user accounts, permissions, MFA and SSO access
- Execution of onboarding and offboarding processes including device provisioning
- Installation, configuration and maintenance of Windows end devices
- Support of endpoint management solutions such as Microsoft Intune or Jamf
- Support for Microsoft 365, Teams, Outlook, SharePoint, OneDrive and collaboration solutions
- Management of IT assets as well as support in procurement and lifecycle management
- Participation in IT security measures, compliance requirements and incident escalations
- Creation and maintenance of documentation, knowledge bases and user manuals
- Analysis of recurring faults and participation in process optimisation
Profile
- At least 2 years of professional experience in IT support, service desk or desktop support
- Very good knowledge of Windows environments, macOS an advantage
- Customer-oriented/empathic approach with end users in German and English
- Experience with Microsoft 365 and modern workplace technologies
- Good understanding of TCP/IP, DNS, DHCP, VPN and WLAN
- Experience in troubleshooting laptops, mobile devices and business applications
- Knowledge in identity & access management, MFA and SSO
- Experience with ticketing and ITSM systems such as ServiceNow, Jira, Zendesk or Freshservice
- Knowledge of Microsoft Entra ID / Active Directory an advantage
- Experience with endpoint management (Intune, Jamf or comparable solutions)
- Strong service and customer orientation
- Structured and solution-oriented working style
- Very good communication skills and enjoyment in contact with users
- Relevant certifications (CompTIA, Microsoft, Apple, ITIL etc.) are a plus
The Offer
- Try&Hire in a modern, growing biotech company
- Modern and future-oriented IT environment
- Diverse range of tasks with high personal responsibility
- Collaboration in a collegial and professional team
