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Department Head Patient and Resident Administration

About the job

Department Head Patient and Resident Administration

  • Workload: 80-100 %
  • Start date: immediately or by arrangement
  • Location: Gümligen
  • Area/Department: Patient and Resident Administration
The HSS Services AG supports service delivery and the holistic further development of the Siloah network. As a service platform for nursing homes, Spitex organisations and hospitals, it provides a variety of management and support functions. These include: Human Resources, Finance, Corporate Development and Staff, Purchasing and Logistics, IT, Process and Project Management, Hospitality as well as Facility Management. The employees of HSS Services AG are constantly committed to optimally supporting operational processes, providing high-quality services and making the best use of synergies.

Your area of responsibility

  • Management and development of the department with responsibility for personnel, processes and quality
  • Promotion, coaching and deployment planning of employees
  • Selection and introduction of new employees
  • Co-responsibility for the training of apprentices and interns
  • Continuous optimisation of processes and interfaces with medical staff, nursing, therapies, finance and IT
  • Ensuring correct service recording, billing and invoicing
  • Responsibility for special cases (self-payers, insurance billing, medical fees)
  • Maintenance and control of collective agreements as well as master data in the ERP system Navision
  • Professional support for reception / patient admission
  • Handling of invoice complaints and clarifications with patients, doctors and insurers
  • Participation in projects for the further development and digitalisation of administrative processes

Your profile

  • Completed commercial or business administration training
  • Further training in healthcare (e.g. healthcare clerk, HF, CAS) advantageous
  • Several years of professional and leadership experience in patient or resident administration
  • Sound knowledge of tariff systems, especially for acute and rehab treatments inpatient and outpatient as well as in administrative healthcare processes
  • High IT affinity, ideally experience with Navision
  • Service-oriented, structured and decisive personality

Your working environment

Your working environment
  • Management role with scope for design in an exciting, interdisciplinary environment
  • Interesting area of responsibility in a versatile company with modern infrastructure
  • We consciously support our employees in the Siloah network in their professional development. Among other things, we invest in their training and further education and offer interesting development opportunities within the Siloah network.
  • Discounted Reka checks worth up to CHF 750.00 per employee and calendar year
  • The Siloah network stands for family-friendly working conditions, for example with its own daycare centre at staff rates. This is how we take care of the work and life quality of our employees.
=> Our employment conditions / benefits

Your contacts

Any questions regarding the area of responsibility:
Gabriela Karli, HR Business Partner, telephone 031 958 17 05
Your HR Business Partner in the application process: 
Gabriela Karli, gabriela.karli@hss-services.ch
Apply now

The Siloah network as an employer

The Siloah network, with around 1,000 employees, is an independent and self-financed basic care provider in old age and operates an elderly medical hospital, three nursing home locations and two Spitex bases in the canton of Bern. The Siloah network aims to implement the concept "Integrated Care in Old Age" holistically within its own structures and through partnerships. This is intended to make an active contribution to improving the organisational and geographical networking as well as the coordinative alignment of the patient pathway of elderly people.

Your workplace:

Not quite your job profile?

Facebook Instagram Linkedin Siloah network l Worbstrasse 316 l 3073 Gümligen l www.siloah.ch  l www.hss-services.ch

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