Deputy Centre Manager / Team Leader Customer Consulting & Sales

About the job

In this versatile key role, you lead a multi-member team, competently advise our customers, and actively as well as proactively promote sales closures. By building long-term customer relationships, recognising customer needs, and identifying sales opportunities, you contribute significantly to the success of the centre and the achievement of corporate goals.

What you achieve

• Leadership, coaching, and targeted development of a committed team with a focus on performance, collaboration, and customer satisfaction
• Ensuring professional customer consulting and active sales of the entire educational offering at reception and by phone
• Responsibility for planning, scheduling, and optimal utilisation of the course offerings as well as deployment planning of the teaching staff
• Active shaping of an attractive and professional centre environment through sales promotion measures, event organisation, coordination of infrastructural concerns, and contributing optimisation proposals
• Management and monitoring of business management key figures such as turnover, class utilisation, and budget compliance
• Responsibility for administrative processes such as invoice control, course fee refunds, and correct payroll runs

What you bring

• Education: Completed vocational training (EFZ)
• Specialisation: with a business management focus, preferably in a commercial environment, retail, tourism, or hospitality
• Professional experience: Several years of professional and initial leadership experience in a comparable role, ideally in the education or service sector
• Strong sales skills as well as enjoyment in customer consulting, customer retention, and recognising customer needs
• Winning, professional appearance as well as pronounced communication and organisational skills
• Flexibility and willingness to work irregular hours (evening and Saturday shifts)
• Performance-oriented, entrepreneurial personality with a pragmatic and solution-focused working style, high affinity for numbers, and openness to change and new ideas
• German (C1)
• English (B2)

What we offer you

• Central workplace: Central locations with excellent public transport connections
• Occupational pension: Very attractive pension fund with above-average employer contribution
• Diverse training opportunities: Generous offer of free internal training, free participation in selected courses (national languages and health courses), and financial contribution to the overall course offering.
• Leisure and cultural offers: Wide range of discounts (car rental, hotels, events, etc.)
• Responsibility & freedom: Varied field of tasks with high personal responsibility
• Public transport participation: Cost contribution for public transport and Mobility CarSharing

Recruitment process

• Submit application documents
• Pre-selection of applications
• Asynchronous video interview
• Interview with HR & specialist department
• Technical interview
• Offer & contract issuance (digital)

Contact
Ms Nicole Meillaud
Talent Acquisition Partner
+41585689906

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