ICT Support

Are you a service-oriented individual who enjoys solving IT challenges? Would you like to contribute your knowledge and commitment in an internationally operating company?

At Würth Logistics, you will strengthen our IT Services team at the Rorschach location. Together with another colleague, you will be the central point of contact for IT concerns of our employees at a total of nine locations in Switzerland, Germany, Austria, and Malaysia. You answer their questions and support them in their daily work with our IT systems. In case of IT disruptions, you ensure quick solutions and work together with internal specialists and external IT partners. In this way, you contribute to a stable IT operation in our company.

• You are the central point of contact for IT concerns of our employees. You receive disruptions and service requests via our ticket system and IT hotline, prioritise them, and ensure structured and timely processing.
• You analyse and resolve technical disruptions in 1st and 2nd level support, especially around Microsoft 365, workplace IT, and our corporate applications. For more complex problems, you work closely with our internal specialists, key users, and external IT partners.
• You coordinate the handling of disruptions with our internal and external IT service providers, track open tickets until resolution, and ensure compliance with agreed service levels and escalation processes.
• You manage our IT workplaces, administer user accounts, permissions, and software licences, procure and configure hardware, and ensure an up-to-date device inventory.
• You monitor relevant IT systems and interfaces, identify recurring disruptions, and work together with the responsible specialists on sustainable solutions to continuously improve the stability of our IT services.
• You actively develop our support processes, document solutions in our knowledge database, and identify opportunities to standardise and automate recurring tasks.
• You support the introduction of new IT systems and applications, accompany tests and rollouts, and ensure a structured handover of new solutions into operational IT operations together with the project teams.

• You have completed training in the field of computer science (EFZ) or have comparable practical experience in IT support.
• You have experience in 1st and 2nd level support and are confident working with ticket systems and an IT hotline. Knowledge of ITIL 4 helps you to quickly find your way with us.
• You analyse problems in a structured manner, find practical solutions, and keep an overview even with multiple requests.
• You work independently, take responsibility for your tasks, and coordinate with colleagues, specialists, and external partners as needed.
• You are familiar with Microsoft 365 as well as common workplace systems and applications. Experience with SAP TM is an advantage.
• You communicate orally and in writing in fluent German and at a good level in English.
• You are willing to support our international locations in on-call duty outside office hours and on public holidays.

• You can expect a role where no day is like the other and there is room to independently drive projects forward.
• With us, you can contribute your experience, expand your expertise, and develop personally.
• A motivated team and a collegial working atmosphere are key to enjoying work and achieving good performance.
• At the Würth House Rorschach, modern workplaces ensure pleasant working conditions, a restaurant and fitness centre with views of Lake Constance cater to employees' physical well-being, and the Forum Würth museum provides cultural inspiration.
• With public transport connections just across the street, you can reach your workplace with ease.
• Working hours can mostly be flexibly arranged, and there is the possibility to work from a mobile office.
• Our employees benefit from an employment package with attractive benefits and above-average social security contributions.