Zürich
ICT Service Specialist (m/f/d)
- 19 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Zürich
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in personnel recruitment and career planning.
ICT Service Specialist (m/f/d)
Who shapes the future of inclusive education? Our Rocken partner is a leading university in the field of special education and remedial education. With degree programmes in school remedial education, speech therapy, psychomotor therapy, and sign language interpreting, the institution trains professionals who make a real difference. The field of activity includes teaching, research, and services – from early remedial education to vocational inclusion. Multiprofessional teams work on practice-oriented projects and develop innovative approaches for social participation. The working method is characterised by scientific expertise, ethical standards, and a focus on sustainable development. Here, theory and practice are meaningfully linked. Ready for a role with real impact? Then we look forward to connecting you with our Rocken partner.Responsibilities:
You ensure reliable ICT service for employees, lecturers, and students and support with technical issues via various channels.
You coordinate incidents and service requests, prioritise tickets, and ensure efficient and sustainable problem resolution.
You manage and administer modern workplace environments based on Windows, macOS, iOS, and Microsoft 365.
You organise the provision, migration, and commissioning of end devices and coordinate the procurement of suitable IT resources.
You continuously optimise support processes and assist users with audio/video solutions as well as other workplace services.
Qualifications:
You have completed training as an IT specialist EFZ or a comparable IT qualification and have several years of experience in technical service.
You have solid knowledge of Microsoft 365 and Windows as well as good practical experience with macOS and iOS.
You are familiar with modern ITSM processes and ideally ITIL; experience with ticketing and service management solutions is a plus.
You work in a structured, independent, and solution-oriented manner and have a strong understanding of customer needs.
You communicate very confidently in German, present yourself reliably, and can explain technical matters clearly.
Benefits:
- Flexible working hours
- Home office
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
- Open corporate culture
- Flat hierarchies
- Participation in health measures
- Attractive benefits in case of illness or accident
- Attractive pension and insurance benefits
- Good transport connections and accessibility
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Zurich
Contact
Gaël Altmann,
+41443852183
