Support Specialist (80 - 100%)

About the job

Become part of our team in Lucerne

We take care of IT for SMEs in the German-speaking part of Switzerland – from the initial consultation to stable operation. This creates freedom for our customers to focus on their core business. With our own data centres in Lucerne and as an Internet Service Provider, we ensure seamless support from a single source. 

To strengthen our Service Desk, we are looking for an experienced and reliable individual as a Support Specialist who wants to develop professionally and personally.

These are your tasks:

• You support our customers as the first point of contact for technical concerns via telephone and ticketing.
• In shift work, you ensure availability from 07:00 to 18:00.
• You record and process requests and faults, recognise customer needs, and develop suitable solutions.
• You keep our customers continuously informed about requests or faults.
• You coordinate ticket handover at 1st level as well as to 2nd level.
• You maintain and update our Knowledge Base.

What you bring with you:

• Completed apprenticeship as an IT specialist with a focus on system technology/platform development or ICT specialist
• Experience in 1st and possibly 2nd level support
• Confident handling of Windows operating systems and Microsoft 365 products (Outlook, OneDrive, OneNote, standard Office apps)
• Experience with Microsoft 365 Admin Console (Exchange, SharePoint, Teams, Azure AD)
• Basic understanding of Windows Server (including Active Directory), networks and IT security
• Experience in Citrix and Veeam is an advantage
• Very high customer orientation, enjoyment of customer contact as well as good team and communication skills
• High resilience and flexibility, combined with a structured and independent way of working
• You can communicate perfectly in German and have good English skills

What awaits you at arcade:

• An innovative and growing IT company with exciting prospects and projects
• A varied role in a young team with a strong team spirit
• A modern workplace in Lucerne’s Neustadt, only a 5-minute walk from the main station
• 25 days of holiday are our standard, up to 25 extra days can be purchased
• Flexible working hours, free on your birthday, 14 paid public holidays, good training opportunities
• and much more...

Questions about the position?

Nhat-Ha Dao, Team Leader Service Desk, will be happy to provide information: +41 41 417 31 66.

You’ll never work alone!

Have we piqued your interest? We look forward to receiving your complete application to Marina Lussi, HR Professional, and click on "apply now".

Applications from recruitment agencies will not be considered and will be deleted immediately.