Quality and Knowledge Manager (m/f/d)

About the job

In the heart of Zurich as well as in Winterthur and Lausanne, over 80 motivated employees work daily to successfully implement our core competencies in administration, consulting, and management of autonomous pension funds. As a leading outsourcing partner in the Swiss pension fund sector, we place great value on respectful, fair, and social interaction – both with our clients and within our team. At our headquarters in Zurich, we are looking immediately or by arrangement for a service-oriented personality as a Quality and Knowledge Manager.

Do you want to sustainably develop quality, knowledge, and processes? Then you are exactly right with us. After a structured and individually tailored induction, we support you in your development to take on the following tasks in the future:

Your tasks

In this versatile role, you take on a central role in the further development of our organisation. You combine quality management and knowledge management and support process development. In doing so, you work closely with our specialist departments as well as the management.

Quality Management

• You are responsible for the further development of our internal control system (ICS), ensure its effectiveness, and coordinate the successful execution of the annual ISAE-3402 audit (Type 2).
• You develop and maintain the relevant ICS fundamentals, standards, and evidence and create meaningful reports for management and the board of directors.
• You define and monitor quality indicators, establish a professional complaints management system, and derive targeted improvement measures to increase quality and efficiency.

Knowledge Management

• You further develop our internal knowledge management and establish modern, sustainable learning and training concepts.
• You plan, coordinate, and optimise all training sessions and ensure a smooth process.
• You support specialists in creating training materials, evaluate feedback, and drive the introduction of a digital knowledge platform.

Support Process Management

• You support the process manager in the further development, documentation, and optimisation of processes.

Your profile

• (Technical) university degree in business administration, business law, insurance/pension provision, or a related field – or a commercial basic education with corresponding further training (e.g. federal specialist certificate)
• Professional experience in occupational pension provision
• Experience in setting up and operating an internal control system and certification according to ISAE 3402 as well as in quality management
• Understanding of regulatory requirements and compliance
• Analytical thinking skills as well as a structured and independent working style
• Enjoyment in imparting knowledge and developing people
• Strong communication skills, initiative, and assertiveness
• Very good German skills and French skills are an advantage

What we offer

• A flexible annual working time model, home office, and additionally 14 days off per year possible
• An extra day off on your birthday because your special day really belongs to you
• 16 weeks maternity leave
• Up to 6 weeks holiday
• Fully equipped cafeteria with coffee, tea, mineral water, and fruit as well as a morning snack on Thursdays
• A creative room with table tennis and darts to clear your head and stay creative
• A very attractive pension scheme and a progressive employer
• A well-coordinated team that supports you with experience and commitment
• A varied and challenging role that demands and develops your skills
• Flat hierarchy, informal culture, and short decision-making paths

With helpfulness and mutual respect, we promote a positive and cooperative working atmosphere. Fun and joy at work are very important to us. If commitment, a strong service orientation, and togetherness are as important to you as they are to us, you belong with us.