Support Staff Volunteer Team & Quality Assurance

About the job

The Society for the Good and Charitable Basel operates its own institutions in the fields of education, social affairs and culture and provides financial contributions to projects and organisations worthy of support
( www.ggg-basel.ch ). The GGG Guide is an organisation of GGG Basel and a free information centre right in the heart of Basel-Stadt.

We know who helps in which situation. With good research, overview and a lot of empathy, our volunteer team supports information seekers in finding the appropriate social service for their concern. For this purpose, we maintain the online search platform sozialesbasel.ch and continuously develop it further. Our offer is complemented by "Help with Writing", where people receive uncomplicated support in writing applications and simple letters. www.ggg-wegweiser.ch

Our team is diverse, committed and warm-hearted: 21 volunteer staff, one administration employee and one managing director look forward to reinforcement. We want to restructure our team and are looking for a pedagogically skilled person as Support Staff Volunteer Team & Quality Assurance from 01.02.2027 or by arrangement. We look forward to an empathetic, flexible and communicative personality.

Support Staff Volunteer Team & Quality Assurance, 70%

Your main tasks are:

• Ensuring the daily business of the information centre together with the volunteer team,
• professional support and accompaniment of volunteers on site, pedagogical guidance "on the job"
• Own shifts at the information centre, answering customer enquiries
• Supervising the "Help with Writing" offer, customer triage and accompanying the writing group
• Quality assurance of the services, conducting internal training and organising further education
• Scheduling of the volunteer team, leading working groups
• Participation in recruiting volunteer staff and induction
• Spatial organisation and presentation of the information centre (walk-in)
• Participation in organising events (team events, market stalls etc.)
• Co-responsibility for the further development of the GGG Guide, participation in projects
• Representation internally and externally (professional exchange, projects with partners etc.)

What you bring:

• You have a pedagogical or social pedagogical education or extensive experience in adult education or in the field of volunteer management
• You have very good PC application skills and a flair for the digital world
• You have a pronounced customer orientation and a host mentality
• A structured and independent way of working as well as good organisation characterise you, at the same time you act situationally and with empathy
• You show high social competence, openness and enjoy proactively shaping things
• You enjoy working with people and are a people person
• You appreciate a good mix of routine and variety
• You are willing to cover presence times from Monday to Thursday

We offer you:

• A varied, lively working environment with plenty of scope for creativity and self-efficacy
• A small supportive team with short decision-making paths
• Attractive employment conditions with a 40-hour week and opportunities for further training
• Central workplace in Basel city centre
• Participation in one of the largest, influential social institutions in Basel

We look forward to receiving your complete application (CV, cover letter, certificates).