Employee Administration / Office and Customer Service 60-100% (no Home Office)

About the job

The Bambi Day Nursery Ltd was founded in 1995 and is a social enterprise with 12 day nurseries and approximately 210 employees.

We live by our motto: The child is at the centre with us.

To make this possible and for our educational team to fully concentrate on the children, a smooth and supportive administration is essential. Our well-coordinated team is looking for reinforcement.

Employee* Administration / Office and Customer Service / Customer Support / Secretariat / Front Office Manager / Office Clerk / Customer Service / 60-100% (If part-time, core attendance times are Monday to Friday every afternoon until about 6:00 pm)

Examples of possible tasks (all tasks in the office in 8048 Zurich): (Tasks may change depending on workload)

• Contract creation
• Processing nursery place cancellations and changes
• Maintaining the waiting list
• Clarification of open questions
• Obtaining documents for subsidised nursery places
• Support with debtor management
• Checking subsidy accounts
• Preparation and dispatch of invoices
• Reliable maintenance of our customer files
• Sending tax certificates
• Filing customer service documents
• Managing the cash register (few receipts per month. The accountant handles the main accounting)
• Co-organising various events, St Nicholas visit, etc.

You bring with you:

• Very good and reliable numerical flair (calculating the number of free nursery places per group, converting time minutes into decimal minutes, creating correct invoices for parents, correctly calculating the outstanding amount from customers, etc.)
• Courteous, attentive, conscientious, precise and helpful working style
• Very good manners with our customers and team
• Excellent oral and written skills in German / native language
• Basic oral and written knowledge of English
• Very good knowledge of MS Office
• Training and experience in the administrative field
• Structured thinking
• High quality awareness
• Love of telephoning
• Empathy
• If you prefer part-time work, core attendance times are Monday to Friday every afternoon until about 6:00 pm. (Our customers are easier to reach in the afternoon and tend to contact us more in the afternoon/early evening)

You can expect:

• An exciting role in a lively, collegial environment
• No home office and no work on weekends, nights or public holidays
• Unfortunately, there are no parking spaces but the Farbhof tram stop is right in front of the building
• The job is well compatible with family life (discount on nursery place in the same building possible)
• Lots of variety in everyday work
• 6 weeks holiday
• Very bright, pleasant workplace with plenty of daylight
• Great team that supports each other and looks forward to you

We look forward to receiving your application!