Team Leader Technical Customer Service 80 - 100% (m/f/d)

What is my role?

Our client is looking for a team leader for technical customer service (m/f/d) who will take on the professional and personnel management of a small, well-coordinated service team. You currently lead four service technicians and a specialist for deployment planning and billing.

Your tasks include:

• Professional and personnel leadership as well as further development of the service team

• Support and coaching of the service technicians in daily business

• Planning and coordination of service deployments

• Ensuring optimal utilisation of the service technicians

• First point of contact for service requests and technical customer concerns

• Ensuring high service quality and customer satisfaction

• Active sales and preparation of offers for service services

• Further development and optimisation of service processes

• Budget responsibility for the service department

What do I need to be successful?

You bring with you:

• Technical basic training in electrical engineering, electronics, automation or comparable

• Several years of experience in technical service or customer service

• Experience in professional and personnel leadership

• Strong hands-on mentality and enjoyment in getting involved yourself

• Ideally experience with electronic power supply systems, inverters and battery technology

• Enjoyment of customer contact, consulting and active service sales

• Experience with ERP and service management systems

• Organisational strength, communication skills and assertiveness

What are my benefits?

What awaits you:

• A responsible key position with leadership and scope for design

• A varied combination of technology, leadership, customer care and service sales

• The opportunity to actively further develop and expand the service business

• A modern and innovative working environment in a future-oriented market

• One to two days home office possibility.

• A collegial and committed team

• Flexible working conditions

• Exciting customer projects in the field of modern energy and power supply systems

• The chance to sustainably help shape service processes and digital solutions

What distinguishes the company?

Our client is an internationally active, technically established company that develops and implements high-quality solutions for energy and power supply. The systems are used, among other things, in demanding areas such as industry, infrastructure, telecommunications and other critical applications. With technically sophisticated, customer-specific solutions and comprehensive service, the company offers its customers reliable and long-term solutions for secure energy supply.

Languages
German: C1 - Business fluent
French: C1 - Business fluent
English: an advantage

Work location
Zurich

Vacancy number
VA-8VM-BSC