Service Centre Clerk 100% D/F

About the job

For our client, an innovative and digitally oriented health insurance company, we are looking for a committed personality in customer service. The company stands for modern health solutions, simple processes, and strong customer focus.

We are seeking a service-oriented, communicative, and empathetic person who enjoys customer contact and convinces with a likeable manner. You enjoy working in a dynamic, mixed team of around 15 people, actively contribute, and keep an overview even in demanding situations.

What to expect with our client

• Working in a well-coordinated customer service team of around 15 people with strong team cohesion
• A corporate culture that emphasises personal responsibility, trust, and development
• Modern working methods focusing on digitalisation and efficient processes
• An environment where customer service is not just support but actively contributes to customer retention and development
• Contemporary employment conditions and flexible working models 

Your tasks

You are the first point of contact for customers and represent the company externally.

• Handling customer enquiries in 1st level support via telephone, email, chat, and other channels
• Providing information on products, services, billing, and administrative matters
• Supporting changes and maintaining insured persons’ data
• Actively recognising coverage gaps and forwarding relevant leads to sales
• Proactively creating quotes and processing document requests
• Ensuring high service quality and a positive customer experience

Your profile

• Completed training or A-levels
• Strong customer orientation and enjoyment of direct customer contact
• Experience in customer service is a must, ideally in the health insurance sector
• Completed VBV certification or willingness to complete it
• Very good German skills as well as good English and French or Italian skills 
• Structured, reliable, and resilient working style
• Confident use of MS Office and CRM systems

If this position does not fully meet your expectations, you are still welcome to contact us. Thanks to our over 15 years of experience in the commercial sector, we will jointly explore suitable alternatives, tailored to your requirements and goals.

Together we want to grow and support you in your personal and professional development.