IT Service & Support Employee (m/f/d) 80-100%

About the job

Introduction

Lidl Switzerland has a modern network of over 190 stores, providing an increasingly dense presence in the Swiss market. Expansion in Switzerland has been continuously progressing since market entry in 2009. At Lidl, you can expect exciting tasks and diverse career opportunities in the dynamic retail environment.

Your Tasks

• Hotline and first-level support for all IT enquiries from users at headquarters as well as in stores and logistics centres
• Support, maintenance and servicing of telephone, PC/laptop and printer systems
• Processing tickets and user enquiries via our ticket system
• Support of standard applications and specialised software
• User management and rights allocation in our systems
• Carrying out workplace relocations and commissioning of new workstations
• Handling user enquiries at the service point
• Administrative tasks such as hardware orders and invoice verification
• Maintenance of the knowledge and error database
• Willingness to participate in on-call duty

Your Profile

• Completed IT training
• Knowledge of current operating systems and standard software
• Professional and goal-oriented working style as well as openness to new topics
• High customer and team orientation
• Communication skills as well as courteous and friendly manners
• Very good German skills, knowledge of another national language or English is an advantage

We Offer

At Lidl Switzerland, there is room for ambition and innovation. Actively shape your future. Grow daily both professionally and personally. We prepare you for your varied and interesting tasks with intensive induction. In addition, we offer you the security of a permanent position, a great team, the benefits of the Lidl collective labour agreement, excellent occupational pension provision and other attractive benefits. Take the chance & apply online now!