Service Team Dispatcher (m/f/d)

About the job

Delta Electronics is one of the world’s leading providers of solutions in the fields of energy and power electronics as well as industrial automation. Our Swiss service team ensures that our customers are supported reliably, quickly and competently.

For our Bern location we are looking for an organised individual as a Service Team Dispatcher who coordinates our service assignments with overview, tact and a clear head, and supports our team in daily operations.

Your Role

As a dispatcher, you are the central hub between customers, service technicians and internal departments. You plan the daily assignments proactively, respond confidently to short-term changes and ensure that the right people with the appropriate qualifications are deployed at the right time to the right customer.

Your Tasks

• Structured and forward-looking planning of daily service assignments
• Optimal coordination of employees, orders, appointments and resources taking into account qualifications, availability, deployment areas and priorities
• Quick and efficient rescheduling in case of disruptions, failures or emergencies without losing overview
• Professional communication with customers – from order acceptance to complaint handling
• Close collaboration with our service technicians: clear assignments, good listening and fair deployment planning
• Careful documentation of all assignments in the dispatch system
• Active participation and continuous improvement of our service processes

Your Profile

• Technical basic training, ideally in the electrical engineering field, or several years of experience in technical service
• Experience in dispatching, deployment planning or a comparable coordinating function is an advantage
• Strong understanding of people and a good sense for the needs, strengths and stresses of employees
• Ability to recognise tensions and challenges in the team early and to deal with them appreciatively but clearly
• Technical understanding to competently assess service assignments and select the appropriate technician
• Strong organisational talent and the ability to confidently coordinate several topics simultaneously even under high workload
• Strong communication skills in German, French is an advantage
• Decisiveness, sense of responsibility and a solution-oriented working style
• Resilience, flexibility and a cool head even in hectic situations
• Confident handling of MS Office and ideally experience with dispatch or service software

What We Offer You

• A responsible key role with direct influence on customer satisfaction and team success
• A well-coordinated, motivated service team with short decision-making paths
• An international environment with Swiss roots
• Modern work equipment and professional framework conditions
• Attractive employment conditions and individual development opportunities
• The opportunity to actively shape processes and contribute your ideas and personal touch

Interested?

Then we look forward to your application! Please upload your complete documents via the online application tool. We look forward to getting to know you and perhaps soon shaping our service team deployment at the Bern location together with you.