Cham
Senior ICT Service Manager (m/f/d)
- 22 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- Cham
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
Senior ICT Service Manager (m/f/d)
Digital networking in healthcare – does that sound like your future? Our Rocken partner specialises in the secure and efficient exchange of data between all actors in the healthcare system. With innovative solutions, the digital transformation is being advanced and the daily work of numerous professionals simplified. From electronic billing to document dispatch to coverage inquiries – the portfolio is broad and future-oriented. At the centre is always the security of sensitive data and seamless integration into existing systems. Emphasis is placed on lean processes, technological excellence and reliable collaboration. The team is committed to sustainably shaping digitalisation in the healthcare sector. Are you ready to become part of this exciting development? Then apply now and become part of our Rocken partner’s team.Role:
You don’t just want to manage backlogs, but actively determine how ICT services for customers and the company are further developed? In this role, you take end-to-end responsibility for various infrastructure and workplace services and combine strategic product development with concrete customer needs.
You work closely with departments, technical teams and external partners. You keep an eye on both the product vision and the quality, availability and cost-effectiveness of the services.
Responsibilities:
You are responsible for your infrastructure and workplace services throughout the entire lifecycle.
You further develop product and service roadmaps and ensure alignment between customer needs, company goals and technical requirements.
You prioritise the backlog and work together with departments and technical teams on continuous development.
You monitor service quality, availability, performance as well as SLA and OLA agreements.
You initiate targeted optimisation measures in case of deviations.
You plan and accompany the introduction of new technologies, services, migrations and renewals.
You manage external partners and suppliers and ensure the agreed service quality.
You ensure that security, data protection and compliance requirements are met within your services.
Qualifications:
You have a higher vocational training or a university degree in computer science, business informatics or a comparable field.
You bring several years of experience in ICT infrastructure, workplace or cloud services.
You have experience in product ownership, service management or ICT project management.
You are used to working with interdisciplinary teams and external partners.
You are familiar with agile methods and modern service management practices.
You have a strong customer focus and do not lose sight of the overarching product vision despite concrete requirements.
You think goal-oriented and understand the concrete added value that requirements and features create for customers.
You are a bridge builder between customers and technical teams and promote direct exchange.
You have very good German language skills.
Benefits:
- Participation in health measures
- Good transport connections and accessibility
- Home office
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Cham
Contact
Marco Alvarado,
+41443852147
