Alarm Operator

About the job

When we fall asleep or leave our home, we all want to find our home as we left it. After a break-in, it is not the lost objects that leave the deepest mark, but the violation of our intimate space. At Securitas Direct, we do everything to prevent this moment. With a comprehensive service and cutting-edge technology, we protect what matters and offer true peace of mind.

Our SME spirit - agile, human and forward-looking - promotes autonomy and a real contribution to collective success. By joining us, you take part in this mission. Whatever your role, you help to bring our solutions to life and improve them, by designing, supporting or assisting our activities.

We are looking for a

Alarm-Operator

What you will achieve

In this role, you work as part of a team while enjoying a great deal of autonomy.

At the heart of our remote monitoring system, you play an essential role in the security and satisfaction of our customers nationwide. As guarantor of service quality, you intervene daily in a dynamic environment where responsiveness and reliability are paramount.

Your daily responsibilities:

• Ensure the processing of alarms and manage the deployment of intervention forces

• Handle calls with customers, the police and intervention teams efficiently, in French and German

• Check and validate commissioning as well as maintenance operations carried out in the field

• Actively contribute to operational excellence ensuring alarm reception

• Handle the administrative processing of certain activities related to the customer lifecycle

A versatile and responsible position, at the crossroads of technology, customer service and action.

• Basic training

• Fluency in French and German (nice to have: Swiss German) or vice versa

• Comfortable with IT tools

• Confidence on the phone and a particularly developed sense of customer service

• Versatility and autonomy in handling activities

• Stress resistance and ability to keep calm

• Willingness to learn a new profession

What awaits you

A meaningful job! As an alarm operator, you are the true guardian angel of our customers. Every decision counts and your role has a direct impact on the safety of people and property.

Working in 3-shift rotation offers real advantages: at the end of your shift, you can leave your post with peace of mind, as continuity is ensured by the team. You also benefit from better flexibility to manage your holidays and personal life.

Autonomous and responsible, you practise a unique profession, combining technology, vigilance and a sense of service, within a close-knit team you can rely on.

Join an agile, human-sized company with a true family culture and the backing of the Securitas Group. You will evolve in a growing market where service is at the heart of our business, supported by cutting-edge technologies for individuals and SMEs.

Your daily work is based on digital tools, a flexible framework and a team that aims for performance before celebrating together. Outings, departmental activities, raclette evenings, mountain days: our shared moments strengthen our cohesion.

Training, development, modern environment and benefits: everything is here to help you grow.

Ready for a new challenge? We would be delighted to receive your application.