Customer Service Specialist – Technical / ONP 100%

About the job

Are you a committed team player who quickly recognises customer needs and delivers straightforward solutions?

Do you share our values, focus on the essentials, and always keep your promises?

Then you are a perfect fit for our modern Contact Centre in Biel!

Customer Service Specialist – Technical / ONP 100%

As a Customer Service Specialist – Technical & ONP, you are responsible for handling customer enquiries in the area of technical mobile support as well as number portability.

Your tasks

• Handling customer enquiries and tickets that require in-depth technical analysis.
• Diagnosing and resolving issues related to calls, SMS, mobile data, roaming, voicemail, SIM/eSIM, and other mobile services.
• Performing the necessary checks in various technical tools and internal systems.
• Handling enquiries related to the porting of mobile and fixed network numbers (MNP/FNP).
• Analysing and resolving rejected, blocked, or faulty portings.
• Ensuring follow-up of activations, number transfers, and work orders.
• Contacting customers when additional information or verifications are required.
• Collaborating with internal teams such as Customer Care, Retention, Back Office, Service Solution, and IT.
• Escalating complex incidents to the responsible specialist departments when necessary.
• Clear and complete documentation of each handling in the internal tools.
• Ensuring compliance with processes, deadlines, and quality standards.
• Contributing to the continuous improvement of processes and the identification of recurring problems.
• Ensuring a professional, efficient, and solution-oriented customer experience, ideally at the first contact.

Your profile

• Basic training with EFZ qualification or comparable technical education.
• Strong analytical thinking skills, high willingness to learn, and a structured, solution-oriented working style.
• Fluent German in spoken and written form as well as good English skills; French and/or Italian are advantageous.

• Great interest in digital tools and the telecommunications industry
• Your personal qualities make the difference: reliability, communication skills, punctuality

We offer

• Monthly bonus from the 3rd national language
• Monthly salary paid in 13 instalments
• Up to 20% home office depending on the area of responsibility
• 5 weeks holiday
• A modern and inspiring working environment
• Strong social benefits as well as flexible and advantageous pension provision
• Free mobile subscription valid throughout Europe
• Exclusive offers and discounts on our products and services

Workplace: Biel

Have you always dreamed of working in a unique and diverse environment? Then we definitely want to get to know you!

A criminal record extract without entries as well as a debt enforcement office certificate are required upon employment.

Apply directly online!