IT Service Desk Employee 100% (a)

About the job

Swiss Lotto, EuroMillions, Sporttip or Scratch Cards - with our products we support sport, culture, nature and social causes every year with over 500 million Swiss francs.

To complement our team, we are looking for you as a young and service-oriented personality immediately or by arrangement.

Your tasks

• Co-responsibility for the smooth operation of the IT Service Desk, maintenance of data centres and technical systems
• Receiving fault reports and support requests as well as processing and resolving faults
• Prioritising according to urgency/impact and categorising faults
• Opening tickets and assigning them to 2nd/4th-level support as well as monitoring the tickets
• Participation in technician scheduling and support in fault resolution at sales points
• Proactive support in the ongoing expansion of knowledge within the organisation as well as in the improvement of processes and structures

Your profile

• Completed IT training EFZ
• ITIL Foundation certification advantageous
• Native German speaker with English skills
• Outgoing personality with good communication skills and enjoyment of telephone and direct customer contact
• High customer and service orientation
• Willingness and mobility for shift and on-call duty

What we offer you

• A very varied role in an unusual industry
• Responsibility and active involvement are encouraged
• A collegial team that supports each other
• Attractive social and fringe benefits

We would especially like to highlight our staff restaurant, where motivated chefs cook various menus fresh every day at cost price.

Do you feel addressed? Then please send us your complete application dossier via our recruitment tool. For questions, Ms Martina Luchsinger, HR specialist, is happy to assist you at 061 284 11 11. Swisslos Intercantonal National Lottery, Lange Asse 20, PO Box, 4002 Basel.