IT Service Desk Employee (m/f) 100%

About the job

Career Level: Experienced Professional

Workload: 100%

Start and Duration: Immediate start for approx. 3 months with option to extend

Workplace: Zurich / ZH

Project ID: A202653486 (please always quote when contacting)

Our client operates in the public sector and is currently seeking reinforcement for the IT Service Desk. Do you want to take the step into a responsible position in the public environment and specifically develop your IT skills? Then you are exactly right here. Apply now and benefit from diverse development opportunities in a stable and exciting working environment.

Our diversity is your opportunity! Whether IT, Economics or Engineering – we open doors to a wide range of specialist areas and industries. With us, you will find more than just a job: exciting projects, individual development opportunities and real responsibility – whether you are studying, have just graduated or have some professional experience.

What to expect:

• Receiving, recording and classifying fault reports, enquiries and change requests
• Preliminary analysis and handling of simple faults via remote support
• Responding to enquiries and initiating workarounds in first-level support
• Forwarding complex cases to the responsible specialist departments
• Maintaining and evaluating fault statistics for quality and process optimisation
• Proactive communication to users about faults, maintenance and announcements
• Training and supporting users in handling IT systems
• Assigning access rights according to internal guidelines (in exceptional cases)
• Creating and maintaining documentation and solution descriptions

What you should bring:

• Completed vocational training as an IT specialist EFZ or comparable qualification
• Several years of experience in IT service desk with direct customer contact
• Structured, solution-oriented and analytical working style
• Confident handling of IT service management tools (ideally ServiceNow)
• Good knowledge of ITIL processes
• Fluent German skills in spoken and written form, additional language an advantage 

What we offer you:

• Modern infrastructure and a digitally shaped working environment
• Opportunity to gain practical experience and expand expertise
• Personal support by univativ throughout the entire assignment
• Option to extend

Convinced?

Then send us your complete application documents (CV, certificates, diplomas) quoting the reference number A202653486 via e-mail or alternatively use the online application form on our homepage.

Any questions?

univativ Switzerland AG

Ms Vivianne Schneider, Teamlead HR

Mobile: 078 730 41 31

www.univativ.ch