Abacus Financial Support as Investigator

About the job

Every ticket is a case. You solve it.

A balance that doesn’t add up. A payment run that’s stuck. A bank file behaving strangely. Others see a problem. You see clues.

60–100% · (m/f/d) | Abacus Gold Partner | Abacus Partner for over 7 years

What it’s about

The simple cases are solved by 1st level support. We’re looking for you for the others.

For over seven years, Dorean AG has been supporting Swiss fiduciaries and SMEs in digitising their financial processes, and for two years as an Abacus Gold Partner. The cases that come to our support are those without standard answers: financial accounting, debtors, creditors and electronic banking, deep within the system. We are looking for a person with genuine Abacus experience and an eye for detail, who investigates causes rather than patching symptoms and passes on their knowledge to the support team. A fiduciary background is not a must, but a clear advantage.

Your dossier: What’s in your file

We don’t need a perfect file. But these entries should be included:

Training in commercial, business administration or technical fields: the foundation on which your IT affinity is built.You know Abacus inside out: financial accounting, debtors, creditors or electronic banking: you are at home in at least one application and quickly find your way in the others.A plus, not a must: experience from everyday fiduciary work. Those who know the processes of a fiduciary company from the inside understand faster what a client means when they say, "it’s not right."Investigative instinct: You are not satisfied with the first explanation. You want to know why.Clear communication: You explain complex contexts so that users remain calm and understand what is happening.Enjoyment of an agile environment with start-up pace, where flexibility is part of the daily routine.

Our territory: How we work, our values

Our values are not just posters in the meeting room. You feel them in everyday life.

We act empathetically. What counts with us is how you think, not how thick your stack of diplomas is. Those who take people seriously and listen properly have already half solved the case with us.

We work courageously. You know your limits exactly and cross them at least once a day. Mistakes are clues for us, not offences.

We think innovatively. We grow through ideas and people who take action instead of waiting. An unsolved case is not an excuse for us, but an invitation.

We live humourfully. Laughter is part of our work like a magnifying glass is part of an investigation. Grumpy people rarely stay long in our territory.

Your cases: What awaits you on your desk

You are the last instance when things get tricky in the financial area. You analyse, advise, train and ensure that our support team improves with every case.

• Solving cases: You take over 3rd-level support in financial accounting, debtors, creditors and electronic banking and pursue the cause until it is found.

• Reading clues: You analyse error patterns, bookings and bank files (pain, camt) and recognise where a process really jams.

• Advising customers: You support our customers as a specialist: confident professionally, service-oriented and on equal footing.

• Conducting workshops: You organise and lead conception, training and update workshops, on-site and digitally.

• Sharing knowledge: You support our support team with your know-how, are the contact person for tricky queries and help ensure that simple cases are solved directly in the future.

• Documenting cases: You record solutions so that the next case is solved in half the time.

The crime scene: Cornerstones

Workplace: Stettbach (near station) + home office

Working hours: Flexible

Workload: 60–100% (m/f/d)

Final notes

Ready to open the file?

Send us your application!

P.S.: Unsure if you already know every case? Get in touch anyway, the best investigations rarely happen on paper.