IT Supporter 100%

About the job

IT Supporter 100%

Location: Bremgarten

We are Woodpecker – passionate about wood for over 190 years!

At six locations across Switzerland (Frauenfeld, Landquart, Reiden, Schlieren, Bremgarten and Pratteln), over 180 motivated Woodpecker professionals create added value for our customers every day. Joiners, carpenters, timber builders, architects and landscapers – they all rely on our wood expertise.

Your opportunity in IT support – help us keep systems running!

Are you tech-savvy, enjoy helping with IT questions and keep an overview even when things get hectic? Then you are exactly right for us! In this role, you are an important point of contact for IT operations. You not only manage systems but actively control the entire support process. We are looking for an IT supporter who thinks proactively and aims to keep our environment stable and secure. Sounds like you? Then be sure to read on!

What awaits you with us

• Responsibility for newly incoming tickets including qualification, prioritisation, documentation and solution-oriented processing in 1st and 2nd level support.
• Management of automated rollouts as well as lifecycle management of our Windows, macOS and mobile devices with Microsoft Intune.
• Administration of Microsoft 365 as well as Azure or Entra ID including implementation of security and compliance requirements.
• Monitoring system stability with tools like Datto RMM and Trend Micro and sustainable resolution of complex faults.
• Support in IT projects and close collaboration with the decentralised IT key users at our locations.
• Direct support of users on site with hardware issues, more complex rollouts and technical problems.

What you bring

• Completed training as an IT specialist EFZ or comparable qualification with a focus on system technology or IT support.
• At least two years of practical experience in IT support, 1st/2nd level or IT system administration.
• Confident handling of Microsoft 365, Azure and Intune. Knowledge in managing business applications and their interfaces such as ERP or middleware is an advantage.
• You work in a structured way and keep an overview and service quality in focus even with a high ticket volume.
• A category B driving licence is mandatory for support at our locations.

What we offer you

• Exciting position with plenty of scope for creativity in IT. ✨
• A strong team that welcomes you with open arms. 🤝
• Modern IT infrastructure and exciting insights into applications and interfaces. 🖥️
• Development opportunities for your next step. 🚀
• Top benefits such as 5 weeks holiday, expenses, company mobile phone and home office option.🌴

We look forward to your chapter in our success story!