Clerk After Sales Management 100% (m/f/d)

About the job

The company Stutzer Service AG is engaged in the worldwide import and trade of food products. Our company primarily focuses on the import of products from the Asian and Mediterranean regions and their distribution throughout Switzerland.

Your area of responsibility

• Creation and dispatch of invoices to customers (individual and collective invoices)
• Responsible for invoicing for the monthly closing
• Monitoring of outstanding receivables and dunning process
• Clarification of invoice details and resolution of discrepancies with customers
• Processing of credit notes, cancellations and corrections of invoices
• Handling customer enquiries regarding payment, deliveries and returns
• Investigation of complaints and enquiries to identify the cause of the problem and find the best possible solution for the customer
• Follow-up of complaint cases and ensuring customer-oriented processing
• Participation in the optimisation of existing processes
• Collaboration with other departments such as sales, purchasing and accounting
• Support and deputising within the team

Our expectations of you

• Commercial basic training (EFZ) Profile E or equivalent
• Confident knowledge of German, knowledge of Italian or Thai is a great advantage
• Experience in the field of After Sales Management desirable
• Knowledge of the food industry is a plus
• Very good MS Office skills, knowledge of Dynamics 365 Business Central is an advantage
• Quick comprehension as well as a structured and efficient way of working
• Communicative, resilient and team-oriented personality with a high level of commitment
• Independent and reliable way of working

We offer

• Contemporary employment conditions
• 5 weeks holiday
• Free parking spaces
• A responsible and varied activity
• Independent work with a lot of personal responsibility
• Exciting and varied tasks
• Opportunity to actively shape processes
• A dynamic and collegial working environment
• Modern office premises with ergonomic workstations
• Fully equipped kitchen for shared use

We do not consider applications or enquiries from personnel service providers for this position.