Responsible ICT and Digitalisation (60 – 80 %)

About the job

Winterhilfe Schweiz (winterhilfe.ch) is the umbrella organisation of all cantonal Winterhilfe organisations. As a national aid organisation with ZEWO certification, we have been supporting people in material need in Switzerland daily since 1936. We are 100% funded by donations. Winterhilfe relieves people with tight household budgets and promotes social participation. Last year, we supported around 50,000 people across Switzerland, including over 27,000 children and young people.

We are consistently expanding our digital working methods and aim to offer a common IT system landscape to all cantonal organisations in the medium term. For our office in Zurich, we are looking for a
Responsible ICT and Digitalisation (60 – 80 %) from 1 January 2027 or by agreement.

Your area of responsibility includes, among other things, the following tasks:

• User support: First-level support for the office and the cantonal organisations, including training
• Administration and expansion of Microsoft 365 including SharePoint and Teams: users, access and licences
• Superuser of our specialist and financial systems: user management, training and troubleshooting
• Operation of the IT infrastructure, devices and telephony including backup and emergency concept
• Maintenance of our website and digital templates (information sheets, forms)
• Management of our external service providers: requirements, interfaces, service levels and costs
• Further development: automation and AI with leadership for our AI policy, information security and data protection
• Co-design of our IT strategy
• We are looking for
• Enjoyment of digital transformation: you want to build and develop something with us
• IT training (EFZ, HF or FH)
• At least 3 years of experience in IT support or IT responsibility, ideally in an SME or an NPO. You can start independently in support and M365 administration.
• Solid know-how in Microsoft 365, cloud, data protection (DSG) and security
• Proactive, structured working style, you explain technology clearly
• Very good German, good French skills

Co-design of our IT strategyWe are looking for

What to expect

Meaningful work with real impact in a traditional, nationwide Swiss organisation: an independent key role with great scope for design, reporting directly to management, in a committed team of 13 employees with flat hierarchies. In addition, further training, flexible working hours and an attractive workplace in Zurich, 8 minutes on foot from the main station, partly home office.

Interested? Then please send your complete electronic application dossier with a cover letter and salary expectations.
For questions, please contact Maja Surbeck, Head of HR and Finance, Tel. 044 269 40 58.