ICT Helpdesk Employee (m/f) 100%

About the job

Career Level: Experienced Professional

Workload: 100%

Start and Duration: Immediate or by arrangement

Workplace: Basel/BS

Project ID:A202653655 (please always quote when contacting)

Our client is a public institution in the Basel area responsible for providing essential services to the population and administration. A modern IT infrastructure and reliable IT support significantly contribute to smooth operations.

Our diversity is your opportunity! Whether IT, Economics or Engineering – we open doors to a wide range of specialist areas and industries. With us, you will find more than just a job: exciting projects, individual development opportunities and real responsibility – whether you are studying, have just graduated or have some professional experience.

What to expect:

• Receiving and processing support requests and fault reports via telephone, e-mail and ticket system
• Analysing and resolving technical faults in 1st level support
• Documenting support cases and forwarding more complex faults to 2nd and 3rd level support
• Friendly, competent and solution-oriented assistance to users

What you should bring:

• Several years of experience in IT support, service desk or a comparable role
• Good knowledge of 1st level support and handling faults and support requests
• Strong service orientation and enjoyment in user contact
• Independent, structured and reliable working style
• Fluent German skills, both spoken and written

What we offer you:

• Varied tasks in an exciting public sector environment
• Opportunity to apply and further develop your IT skills in practice
• Close collaboration with experienced IT professionals
• Diverse field of activity at the interface between IT logistics and user support
• Well accessible workplace by public transport

Convinced?

Then send us your complete application documents (CV, certificates, diplomas) quoting reference number A202653655 via e-mail or alternatively use the online application form on our website.

Any questions?

univativ Schweiz AG

Ms Vivianne Schneider, Teamlead HR

Mobile: 078 730 41 31

www.univativ.ch