Bern
Head of IT User Support - with Trainer Function Possible (m/f/d)
- 07 October 2026
- 80 – 100%
- Permanent position
- CHF 105 000 - 115 000 /year
- German (Fluent)
- 3011 Bern
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Head of IT User Support - with Trainer Function Possible (m/f/d)
Salary - CHF105,000 - 115,000Are you looking for an IT service provider that covers the entire lifecycle? Our Rocken partner specialises in hybrid cloud solutions, modern workplace concepts, and comprehensive IT security services. From consulting and design through to setup, operation, and maintenance – holistic thinking and action are key here. The company serves demanding clients with customised infrastructure and collaboration solutions. Commitment, flexibility, and quality characterise teamwork. The culture is driven by a passion for IT and a clear focus on genuine added value for customers. Ready to become part of a dynamic environment that implements IT solutions with heart and mind? Then our Rocken partner looks forward to your application.
Role:
In this position, you lead a motivated IT support team and ensure that all user concerns are handled efficiently and solution-oriented. You actively contribute to process improvement and, if desired, also take on the supervision of apprentices in IT.
Responsibilities:
Management of IT user support (operational & technical)
Quality assurance of ticket processing and support services
Interface to specialist departments, external partners, and 3rd level support
Participation in the further development of the support infrastructure
Training and supervision of apprentices (optional)
Qualifications:
Completed IT education (EFZ, HF, FH)
Experience in IT support environment and leadership skills
Good knowledge of Microsoft technologies and ITIL processes
Ability to lead, motivate, and develop people
Sense of responsibility and service-oriented attitude
Tech stack:
Microsoft 365, Windows clients, Active Directory
Service management tools (e.g. Freshservice, OTRS)
Microsoft Teams, SharePoint, Exchange Online
Endpoint management (e.g. Intune, SCCM)
Network basics (LAN/WLAN, VPN)
Benefits:
- Interesting and varied tasks/projects
- Market- and performance-based salaries
- Flexible working hours
- Attractive training and development opportunities
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Bern
Contact
Marius Feurer,
+41443852186
