IT Supporter 1st & 2nd Level – 100%

About the job

Do you enjoy solving IT problems, keeping track of multiple requests, and value direct contact with customers? With us, you can deepen your expertise in support and take on long-term responsibility in customer care.

CSF Computer Solutions Facility AG is an independent Swiss IT company based in Pratteln. For over 30 years, we have been supporting companies with modern IT solutions. Our customers include more than 90 companies in the Basel region and throughout Switzerland.

As part of our service team, you are an important point of contact for our customers. You get to know their IT environments and support them in their daily work. For more complex cases, you work closely with our engineering team.

Your Tasks

• You receive support requests by phone, email, and ticket system, prioritise them, and resolve issues at 1st and 2nd level.
• You set up workstations, deploy devices, and support the onboarding of new employees of our customers.
• You manage user accounts, permissions, mailboxes, and licences in Microsoft 365 as well as Active Directory / Entra ID.
• You monitor clients and servers, check updates, backups, and alerts, and initiate necessary measures.
• You regularly support our customers on site, for example during installations and hardware changes. Use of a company vehicle is possible for this.
• You document your solutions clearly and support the team with rollouts and the introduction of new IT solutions.
• You participate in the on-call service, which is distributed on a rotating basis throughout the team.

Your Profile

• A completed apprenticeship as an IT specialist EFZ or a comparable qualification.
• Practical experience in IT support.
• Confident handling of Windows clients, Microsoft 365, and Active Directory / Entra ID.
• Enjoyment of customer contact and the ability to explain technical topics clearly.
• A structured, reliable working style: you keep an eye on your tickets and inform customers and the team about the current status.
• Fluent German in both dialect and written form as well as English skills for technical documentation.
• A category B driving licence.

Additional advantages: Experience with Intune, Windows Server, RMM tools, or at an IT service provider. Microsoft certifications are also welcome. If you do not yet have these, we support you in further training.

What We Offer You

• A helpful team with short decision-making paths, direct contacts, and no ticket quotas.
• Varied customer environments with current Microsoft technologies.
• Paid training and certifications as well as the necessary time for them.
• Professional development opportunities within support.
• Flexible home office by arrangement, coordinated with customer appointments and team staffing.
• A 42-hour week, five weeks’ holiday, and an attractive employment package with good social benefits.
• A stable, independent Swiss company with long-standing customer relationships.

We Look Forward to Hearing from You

Send us your CV. A cover letter is not required. If you wish, tell us in three sentences what you particularly like about IT support.

If you have any questions about the position, Johannes Gombert will be happy to assist you by email.

CSF Computer Solutions Facility AG
Güterstrasse 107 · 4133 Pratteln
www.csf.ch

We look forward to direct applications and kindly ask recruitment agencies to refrain from contacting us.