Facility Services Director (a)

14 May 2026
100%
Zürich-Altstetten

Job summary

Join a dynamic company as a Facility Services Director! Lead operations in hospitality and facility management.

Tasks

Oversee operational and financial aspects of all services.
Ensure outstanding guest and customer experiences at every touchpoint.
Build and maintain long-term client relationships at management level.

Skills

Must have years of leadership experience in hospitality or facility management.
Strong strategic service and customer orientation required.
Excellent communication and representation skills at all levels.

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About the job

Facility Services Director (a) 100%

- Overall responsibility for the operational and financial management of all hospitality and facility services
- Ensuring an outstanding guest and customer experience across all service touchpoints
- Active development, maintenance, and advancement of long-term customer relationships at management level
- Advising demanding customers on operational and tactical issues with a focus on service excellence and continuous optimisation
- Leading and developing a team of around 60 employees with a focus on service culture, hospitality, and professionalism
- Optimising processes and workflows to ensure a consistently high level of hospitality
- Responsibility for budgeting, controlling, reporting, as well as professional contract and supplier management
- Managing sales activities and actively supporting the implementation of new customers and services
- Coordinating additional assignments and special services for demanding customer needs

- Several years of professional and leadership experience in the hotel industry, facility management, or high-quality service environment
- Strong strategic service and customer orientation as well as experience in dealing with demanding key stakeholders
- Excellent communication and representation skills at all hierarchical levels
- High leadership competence, negotiation skills, and assertiveness
- Structured, entrepreneurial, and results-oriented working style as well as strong organisational and conceptual thinking
- Fluent German and very good English skills
- Digital affinity and confident use of modern tools
- Professional and well-groomed appearance
- Impeccable reputation (mandatory)

- Wide range of internal development opportunities
- 16 weeks maternity leave
- Staff celebrations and appreciation programmes
- Discounted mobile subscriptions from Swisscom for the whole family
- Employee offer platform with attractive discounts and special conditions
- Structured onboarding in the initial phase