ICT 1st & 2nd Level Supporter (a) [Ref: 2615]

About the job

Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our clients. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.

For our long-standing client, we are looking from September 2026 for a committed, responsible, and team-oriented personality as

ICT 1st & 2nd Level Supporter (a) [Ref: 2615]

• Support and advise end users on technical questions and change requests, including independent end-to-end processing in 1st & 2nd level support
• Receive, analyse, and resolve fault reports as well as forward more complex cases to 2nd level support
• Manage user and access permissions as well as create and maintain technical documentation
• Record, classify, prioritise, and assign tickets while adhering to the required quality standards
• Process orders and competently advise users on ICT work equipment

• Completed IT training or career changer with a strong IT affinity
• Solid experience in service desk and IT support
• Experienced in IT service management
• Confident handling of M365 and common ticketing systems
• Impeccable reputation required
• Very good German skills (level C2) as well as Italian and/or French skills (at least level B2) are required

• Individual development and training opportunities
• Flexible and modern working environment
• Pleasant team culture and appreciative working atmosphere
• GA travelcard

• Start date from October 2026
• Work location Bern area
• Permanent employment contract
• Full-time position 100%