Hamilton AG

Bonaduz

ICT Supporter ERP 80 - 100 % (m/f/d)

About the job

True to the vision "We drive innovation to improve people's lives," the Hamilton companies have been delivering solutions for the healthcare sector since 1950. We are an innovative pioneer in ventilators, automated pipetting and storage of samples, as well as the development of process sensors.As part of the Business Unit Shared Services (SHS) of Hamilton AG, this area takes on central tasks for the Hamilton companies. Teams in HR, ICT, Corporate Communication, Facilities, and Finance ensure that processes run smoothly and employees worldwide are optimally supported.

What you can achieve:

Main tasks:

  • Ensuring the stable operation of the ERP application through first-level support, troubleshooting, and administrative activities
  • Receiving, analysing, and resolving malfunctions in close cooperation with key users and specialist departments
  • Supporting and accompanying the business units in the application of processes in the ERP system
  • Advising and assisting employees with technical questions
  • Supporting key and end users in daily operational business
  • Carrying out technical on-/offboarding as well as managing accounts and permissions

Additional tasks / special tasks / projects:

  • Collaboration with ERP engineers and developers as well as coordination of complex tickets
  • Testing and professional approval of solutions in coordination with the specialist departments
  • Support with changes and further developments in the ERP environment
  • Interface function between business, ICT, and change management in the support context

What you bring with you:

Must-have requirements

  • Completed training as an IT specialist or comparable qualification
  • Sound knowledge of process flows in a company
  • Experience as a key user or in a comparable role in the ERP environment
  • Basic IT understanding as well as knowledge of IT systems
  • Good English skills, spoken and written

Advantageous (not mandatory)

  • Practical experience in first-level support / helpdesk
  • Experience with ERP systems (e.g. D365, SAP)

Personal competencies

  • Strong customer orientation and enjoyment in dealing with users
  • Good communication skills
  • Independent and structured way of working
  • Teamwork and reliability

Learn more about career opportunities at Hamilton at jobs.hamilton.ch .

Do you share our values and feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating working environment but also various leisure activities and contemporary working conditions. Our informal culture promotes open communication and a pleasant atmosphere. Become part of a team where your skills are valued and space for innovative ideas is created. Interested? If you have any questions, please contact us at jobs@hamilton.ch and provide us with the following details:

Reference: JR-5986-fjb/

Applications by post or email unfortunately cannot be considered.

Categories:

Information Technology / Telecom., User Help Desk / Support / Training

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