Zürich
Quality Manager 50%, Social Affairs and Consulting
- 10 November 2026
- 50%
- Permanent position
- CHF 100 000 - 125 000 /year
- German (Native language)
About the job
Quality Manager 50%, Social Affairs and Consulting
ZurichYour Tasks
- You are part of the QM team in the Social Affairs and Consulting department and take on tasks in the area of quality assurance. Together with a specialist in quality development, you support the further development of quality management and ensure the comprehensible documentation of relevant standards and requirements.
- You evaluate key figures and statistical data, prepare results in an understandable way, and assist in identifying potential improvements.
- You support the planning, preparation, and execution of audits as well as the implementation of improvement measures.
- You coordinate complaint management, review and analyse complaints, and derive improvement measures for the continuous improvement process and quality development.
- You assist in processing and analysing feedback and complaints as part of quality control.
- You analyse, document, and visualise processes and create clear process descriptions, flowcharts, and checklists.
Your Profile
- Higher education at HF, FH or university level, preferably in business administration, organisational development, or a comparable field
- Further training in quality management (at CAS level) or willingness to undertake such training; knowledge of quality management and use of QM tools to optimise service delivery
- Strong orientation towards structure, analytical skills, and careful working style
- Experience in complaint management as well as in analysing complex issues and deriving improvement measures
- Confident use of MS Office, especially Excel; knowledge of Power BI and process management systems is an advantage
- Confident written communication, independent working style, and diplomatic manner with different stakeholders
Our Benefits
Holidays: Our employees have 4–6 weeks of holiday per year, depending on age and job level. Additionally, there are 6 company holiday days per year.
Further Training: AOZ promotes and supports the training and further education of employees. Our internal training courses also offer opportunities for professional and personal development.
Lunch Voucher: Permanent employees (from a workload of 20 percent) enjoy lunch vouchers redeemable in over 8000 restaurants.
Pension Scheme Participation: AOZ employees are insured with the City of Zurich pension fund. AOZ covers 60 percent of the premium.
Your Contact
Raphael Theiler
Head of Professional Quality Staff
+41 44 415 65 13
is happy to answer your questions.
Erich Diethelm
HR Recruiting Partner
recruiting@aoz.ch
We do not consider applications from recruitment agencies.
Start Date
We are ready when you are.
Your Salary
Your gross salary for a 100% workload is expected to be between 100,000 and 125,000 Swiss francs per year.
The exact salary depends on your education and professional experience. During the selection process, we will determine your salary based on our salary guidelines. Applicants who do not yet have the required knowledge or experience may be classified below the salary range in individual cases. Additionally, AOZ pays allowances for work at night and on Sundays. Further salary development depends on your performance and AOZ's financial possibilities.
The Application Process
After you have submitted your application, we will read it with great interest. After an initial pre-selection, we will contact you. If a personal meeting takes place, the further process is as follows:
First interview
Second interview and introduction to the department
Obtaining references
Employment decision
The AOZ
AOZ is a non-profit, independent public-law institution of the City of Zurich with over 2000 employees and more than 1000 intercultural interpreters and volunteers. On behalf of the federal government, cantons, City of Zurich, and other municipalities, it provides professional services in the migration and integration sector.
