Back Office Employee (m/f), Kriens

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapy, osteopathy, psychology, etc.) with IT industry solutions and comprehensive service packages. Die Ärztekasse Genossenschaft issues over 10 million invoices per year on behalf of its customers.

The back office handles all enquiries from customers, health insurers, patients, authorities and other bodies that arrive after invoicing.

To complement our back office team in Kriens, we are looking for you as

Back Office Employee (m/f)

Workload: 100%

Start: immediately or by arrangement

Duration: permanent

Workplace: Kriens

Main tasks

• Processing verbal and written customer concerns relating to debtor management
• Assistance and advice to customers on questions regarding the invoicing process
• Processing electronic invoice rejections from insurers and their follow-up
• Manual payment postings as well as handling of incorrect payments and refunds
• Receiving and handling telephone patient enquiries on the patient hotline

Requirements

• Completed commercial apprenticeship or as a medical practice assistant
• IT-savvy personality with very good MS Office skills
• TARDOC knowledge as well as experience in the administration of medical practices or in health insurance is an advantage
• Friendly and customer-oriented manner
• Team spirit, resilience and flexibility

What we offer

• 40-hour week at 100%
• Bright and spacious office premises
• 5 weeks’ holiday, 6 weeks from the age of 50
• Private accident insurance

Further information

We offer you an exciting and challenging role in a small, friendly and competent team.

We look forward to receiving your application!