IT Supporter (m/f)

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. We have profound industry knowledge and work with personal commitment and a modern cloud-based infrastructure.

In this role, you represent the IT expertise on site to customers (mainly medical practices). You carry out more demanding clarifications, analyses and installations. You take care of the hardware, standard applications and our software products.

We are looking for you immediately or by arrangement as

IT Supporter (m/f)

Workload: 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Urdorf

Main tasks

• Receiving, analysing and processing IT support requests.
• Independent handling and resolution of incidents and service requests in 1st and 2nd level support.
• Analysis and resolution of complex technical faults in the client and workplace environment.
• Supporting employees with hardware and software problems.
• Maintenance and support of MAC OS and Windows workstations.
• Installation, configuration and maintenance of PCs, notebooks and peripheral devices.
• Support with Microsoft Office, Outlook, Teams and other business applications.
• User administration as well as support with permissions and access issues.
• Documentation of support cases and solutions in the ticket system.
• Escalation of complex faults to 3rd level support.

Requirements

• You bring several years of experience as an IT supporter in 2nd level support.
• In-depth knowledge of MAC OS, Microsoft client, server and standard products.
• You are persistent in resolving faults.
• You have a confident and friendly manner and experience in dealing with customers.
• You work independently and reliably.
• Experience with network installations and security.
• Willingness to travel (car in the German-speaking part of Switzerland).
• Very good German skills, spoken and written.
• French and English skills: level B1.

Further information

We offer you an exciting and challenging role in a friendly and competent environment.

We look forward to receiving your application!