Specialist ALV / KAST 80 - 100 %

13 May 2026
80 – 100%
Zürich

Job summary

Join our team as a Fachspezialist/in ALV / KAST in Zurich! Enjoy a meaningful role with professional challenges.

Tasks

Handle diverse insurance cases independently and thoroughly.
Create legally sound and persuasive decisions for appeals.
Communicate effectively with insured individuals and partners.

Skills

Completed commercial training or equivalent experience required.
Minimum three years in qualified case management preferred.
Strong analytical thinking and structured working style essential.

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About the job

Specialist ALV / KAST 80 - 100 %

Do you want a role that is meaningful, offers responsibility and challenges you professionally? Then you are a perfect fit for us! To strengthen our teams, we are looking for you – a committed individual who enjoys taking responsibility and working on complex cases.
The Office for Labour (AFA) strengthens the economic and employment location Zurich – with around 800 employees at over 20 locations.
In the Unemployment Insurance Department (ALV / KAST), we ensure that the Federal Act on Compulsory Unemployment Insurance and Insolvency Compensation is implemented uniformly and fairly in the canton of Zurich.

Your tasks:
- You independently handle diverse insurance cases – from sanctions to decisions to waiver requests
- You draft appealable decisions that are legally and linguistically convincing
- You obtain relevant documents and conduct interviews with insured persons
- You maintain close contact with insured persons, employers, unemployment funds, RAV as well as internal and external partners

Your profile
- A completed commercial basic education or equivalent qualification
- At least three years of experience in a qualified administrative role, ideally in the (social) insurance sector
- Further training in social insurance is a plus
- Very good MS Office skills and confident communication in German – both written and spoken
- Enjoyment in dealing with different stakeholders
- Analytical thinking, structured working method and a good sense of priorities

What you can look forward to
- A meaningful, varied activity with a lot of personal responsibility
- Attractive employment conditions according to cantonal guidelines
- Modern workplace in close proximity to Zurich Oerlikon station
- Possibility of home office
- Generous social benefits according to cantonal personnel law
- Contribution to your meal costs (lunch voucher)

Does this sound like a role that suits you? Then get in touch – we would like to get to know you. For questions, Lucas Palmeiro (team leader) is happy to assist you at 043 259 26 42.
Find out more about us and our employees at www.zh.ch/afa.