Teamleader Customer Success Sales (CSS) - Telesales 100%

About the job

localsearch is the leading marketing and advertising partner for Swiss SMEs. We make customers successful in the digital world.

Our division (X) is looking for a new team member.

We are sales experts, entrepreneurial thinkers, and pioneers of digitalisation. With us, you work in a performance-oriented sales environment where consulting, entrepreneurial thinking, and strong closures are central.

Our Customer Success Sales (CSS) team supports Swiss SMEs in improving their online visibility and acquiring new customers. With digital marketing solutions from localsearch, we accompany companies on their journey into the digital future.

For the leadership and further development of our team, we are not looking for a mere administrator but an experienced leader who inspires people, demands performance, fosters potential, takes responsibility, and actively participates in day-to-day operations.

Your mission

You develop a committed sales team into a high-performing unit, combining clear goals and consistent performance management with genuine closeness to the people. You are present in daily business, coach based on real customer conversations, and create an environment where employees develop, take responsibility, and achieve success together.

You do not wait for ready-made solutions when facing challenges. You analyse the causes, develop concrete measures, and implement them together with your team.

Your responsibilities:

• You lead and develop a team of sales agents in telephone B2B sales and are visible, approachable, and close to the team in daily operations.
• You coach in daily business, regularly listen in on customer calls, provide direct feedback, and translate your observations into concrete development goals.
• You establish clear leadership rhythms: daily control formats, one-on-one meetings, team coaching, and performance reviews.
• You manage sales campaigns for cross-selling, upselling, and new customer acquisition.
• You monitor revenue, productivity, conversion, and quality based on defined KPIs, ensure reliable planning and forecasting, and initiate targeted measures early in case of deviations.
• You conduct regular one-on-one meetings, identify strengths and development areas, and work out concrete development plans together with your employees.
• You address performance issues early, fairly, and consistently, promote personal responsibility, and develop high performers as well as future leaders.
• You accompany recruitment, onboarding, and sustainable integration of new team members.
• You work closely with marketing, product management, field sales, and human resources.
• You ensure high quality of customer conversations and professional sales processes and use Salesforce for management and performance analysis.

Skills and requirements

You are:

• An experienced leader with genuine joy in people and sales. You can demand performance without losing sight of the individual.
• Proven and several years of experience in leading performance-oriented sales or contact centre teams, ideally in B2B or SME business, with documented successes in revenue and performance targets.
• Strong in coaching, motivation, and feedback, with high emotional and social competence. You treat your employees with appreciation while being clear and consistent.
• Energetic and operationally present. You actively contribute yourself and do not lead solely through meetings, reports, and metrics.
• Result-oriented and familiar with managing sales teams based on clear KPIs, analytical, structured, and solution-oriented, capable of acting even in demanding situations.
• Experienced in dealing with top performers, employees with development needs, and challenging personnel situations, and able to successfully communicate changes.
• Digitally savvy, entrepreneurial in thinking, and interested in marketing solutions for Swiss SMEs.
• Fluent in German with very good understanding of Swiss German. French or Italian are a plus, experience with Salesforce is advantageous.

What we offer you:

• Compensation directly linked to your success: In addition to your fixed salary, you benefit from a variable component based on your team’s results. How you lead and develop your team is directly reflected in your remuneration.
• Exciting career opportunity: a central role at a market leader in digital marketing for Swiss SMEs, with scope to shape leadership rhythms, coaching, performance measures, and operational processes.
• Modern office in Zurich: mainly on-site with your team, two home office days per week possible. Personal presence is an important part of this leadership role.
• Responsibility: for results, leadership quality, employee development, and strong collaboration in a committed sales team.
• Dynamic team: open corporate culture, strong team spirit, clear performance mentality. Humanity and performance orientation are not contradictory for us.

Contact & application

Further information about localsearch as an employer can be found here .

Are you keen to help shape localsearch’s success story?

Robert Peters and the entire team look forward to your online application!

We are enthusiastic, solution-oriented, multicultural digital natives, customer understanders, SME fans, local champions, digital package bundlers, and unconventional thinkers. And we all pull together with the same goal in mind: to make our customers successful in the digital world with innovative marketing solutions as a team. We do this by working together dynamically and on equal footing in partnership – we live flat hierarchies and cross-departmental collaboration every day – whether on-site with the customer in field sales, at the source in engineering, creatively in marketing, innovatively in product management, or service-oriented in customer success.