IT Service Desk Employee (m/f)

About the job

The LANDERT Group is a privately held corporate group characterised by innovation, first-class quality, and genuine entrepreneurship. Therefore, we like to look at things from a different perspective, never settle for the first solution, act flexibly, and always have the drive of a pioneer.

The headquarters of the LANDERT Group is located in Bülach near Zurich, Switzerland. Founded in 1924, the corporate group employs over 1000 staff and is divided into two divisions: SERVAX (customised electric motors) and TORMAX (door and gate systems).

As a motivated and analytical personality, you actively and constructively contribute to solving daily tasks, thereby making a decisive and direct contribution to supporting our IT users.

IT Service Desk Employee (m/f)

Your tasks

• Ensuring first-level support for our IT users
• Receiving fault reports, questions, and change requests by phone and remote maintenance
• Supporting PC users in setting up workstations and peripheral devices
• Analysing, resolving, and documenting ICT problems
• Creating added value through the application of ITIL competencies
• Classifying, processing, and documenting tickets and forwarding them to second-level support
• Maintaining the knowledge database and managing the hardware inventory

Your qualifications

• Completed IT training (EFZ) or comparable qualifications
• Professional experience in IT service desk and IT support environments
• In-depth process knowledge in service request, incident, problem, and change management (ITIL V3 certification desirable)
• Good knowledge of Microsoft-based client/server environments as well as the MS Office product range
• Personality of a team player with a high sense of responsibility and quality awareness
• Very reliable, committed, persistent, and good manners
• Very good English skills as well as business fluent German

Our offer

• A challenging and varied role in a dynamic, industrial environment with plenty of development potential
• Contemporary employment conditions as well as additional benefits, such as our own solid pension fund and our popular, self-managed staff restaurant
• Good public transport connections to Zurich, Winterthur, and Schaffhausen
• Free parking spaces

Do you want to make a difference with us? We look forward to receiving your complete online application.

Applications from recruitment agencies will not be considered.