Freestar-Informatik AG
Raum Bern
Service Desk Employee (a) 100% [Ref:2395]
- 06 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), French (Fluent)
- Raum Bern
About the job
Freestar-Informatik AG has been successfully active in the Swiss market since 1998. Through consistent growth and expansion of core competencies, Freestar-Informatik AG offers its customers a versatile IT service and consulting portfolio. We are continuously looking for IT specialists and managers for our customers. We place the highest value on ensuring that applicants, customers, and jobs fit together optimally.
For our client, the Swiss state railway company, we are looking by arrangement for a team-oriented, responsible, and independent personality as
Service Desk Employee (a) 100% [Ref:2395]
Your tasks
- Receiving, forwarding, and resolving fault reports
- Answering end-user questions and responsibility for the created tickets
- Recording, classifying, prioritising, and assigning tickets with the required quality in the Service-Now ticketing system
- Processing orders and managing access authorisations
- Assisting in the continuous improvement process of the Service Desk
Your profile
- Completed EFZ training, preferably in the IT field
- Professional experience in the Service Desk environment
- Experience in IT Service Management with Service-Now
- Very good handling of the MS Office suite and ticketing tools is desirable
- German language skills at level C2 as well as French and/or Italian language skills at level B2 are mandatory
- Impeccable reputation
Your opportunity
- Independent field of activity
- Option for home office after familiarisation
- Young and dynamic team
Details about this position
- Start date by arrangement
- Workplace in the Bern area
- Temporary unlimited employment contract
- Full-time position 100%
