Customer Advisor IT Infrastructure (m/f/d)

About the job

Develop suitable and innovative IT infrastructure solutions to make everyday work easier for Swiss SMEs.

As a Customer Advisor IT Infrastructure, you are the central contact person for our customers' concerns in the field of IT infrastructure. In this key role, you form the interface between the customer and the system engineer and significantly shape the success of our IT Services department. In expansion or renewal projects, you take the lead in preparing offers and develop suitable technical concepts for the customer together with the team. You always keep the quality and long-term maintainability of the solution in mind. In addition to customer contact by phone or on-site consulting, your daily routine includes coordination and administrative tasks such as invoicing, conducting negotiations, or clarifications with suppliers. 

Where we stand

Informaticon specialises in IT services and business software for SMEs in the German-speaking region. We use innovative products, always with the aim of relieving our customers in their daily work and being useful to them. Our architectures are built to be sustainable and scalable. We achieve this thanks to collaboration with technology partners such as Nutanix and Cohesity.

What we expect

Enjoyment in customer contact You empathise with our customers and make their challenges your own. You enjoy supporting customers as a service provider.

Experience in building and operating IT infrastructures Thanks to your experience, you find it easy to quickly grasp technical contexts and advise our customers competently and on an equal footing.

Qualification Higher vocational or university degree in computer science, business informatics, electrical engineering, or telematics. We are also open to considering candidates from other disciplines.

What awaits you

We take every concern seriously and ensure that the customer feels well cared for with us. Long-term customer relationships are more important to us than short-term success. We take initiative and do what needs to be done – even beyond our own area. Together we are successful because we value each individual’s personality and deploy them according to their respective strengths.