Support Staff Member Service Solutions

To strengthen our team, we are looking for a technically inclined, reliable individual who supports our systems in daily business and ensures smooth processes. In this role, you will handle support requests, maintain and optimise our tools, take responsibility for content management, and ensure the quality of our digital processes. You will work closely with Operations, Front Office, IT, and other internal stakeholders.

• You handle support tickets and operational requests in daily business.
• You manage and maintain our systems such as PMS, Guest Journey Messaging, check-in software, and other operational tools.
• You perform configurations and system-technical adjustments.
• You take on quality assurance and check existing processes for errors.
• You support training sessions and the introduction of new functions.
• You work closely with Operations, Front Office, IT, and other internal stakeholders.

• You have experience with operational systems (e.g. PMS, guest messaging, CRM) or possess a strong technical affinity.
• You have a quick grasp and can rapidly familiarise yourself with new systems.
• You work in a structured, precise manner with a high standard of quality.
• Ideally, you have experience in support or IT-related environments.
• You have good German and English skills.
• You are a reliable, detail-oriented hands-on person.
• You strive to complete tasks thoroughly and consistently.
• You are resilient, patient, and service-oriented.
• You are a team player and at the same time able to work independently.

• Attractive employee and Family & Friends rate - treat yourself or your loved ones to a little break
• Industry-standard, fair remuneration – because good work deserves appreciation.
• Free use of our fit & well offers - stay healthy and relaxed, right here in our house
• Unlimited free drinks – water, tea, and coffee are available to you at any time.
• Loyalty pays off: We reward you with recruitment and length-of-service bonuses
• Individual training and development opportunities - we support you in developing your talents