Helpdesk 100% (m/f/d)

Become part of our team

As a globally operating company with clear growth targets, we need employees who want to advance themselves and the company. For our location in Rümlang, we are looking for you immediately or by arrangement as

Helpdesk employee 100%

In this versatile role, you are the first point of contact for technical customer enquiries regarding our system solutions for access and time. You coordinate fault reports, support our customers and specialist partners, and together with our specialists ensure reliable and customer-oriented processing.

Your tasks

- You answer customer enquiries by phone and email and process customer orders.

- You record, document and process fault reports as well as technical enquiries.

- You prioritise faults according to the agreed service levels (SLAs).

- You forward complex issues to service technicians, software experts in 2nd level support or other responsible departments.

- You ensure the flow of information between customers, specialist partners and internal teams.

- You plan and coordinate on-site deployments of our service technicians.

- You check required materials, drawings, configuration details and software for the deployments.

Your profile

- You have completed a technical training or a commercial training with a strong technical understanding.

- Ideally, you bring around three years of experience in technical customer support, helpdesk or a similar environment.

- You have good PC skills and technical understanding of hardware, software as well as electronics or electrical engineering.

- You work in a structured, independent and solution-oriented manner – even under high time pressure.

- You convince with customer orientation, clear communication and a responsible appearance.

- You are resilient, open and proactive and actively think along with technical challenges.

- You communicate confidently in German; knowledge of French and English is an advantage.

What we offer

- Excellent prospects in an internationally successful company with a family-like corporate culture

- A motivated and competent team that looks forward to your support

- Versatile tasks at the interface of customer service and technology

- Independent work and close exchange with technical specialists

Who we are

For every place that matters. From automatic doors to cloud-based access management – as a globally leading provider in the market for access solutions for schools, banks, airports, hospitals, hotels and many more, we enable the creation of safe and sustainable places where people can move seamlessly. With over 160 years of experience and a clear focus on excellence and innovation, we offer exciting opportunities for development in an environment where you can truly make a difference. At dormakaba, you are encouraged to show initiative, expand your skills and shape your career together with 16,000 experts worldwide who set new standards in the industry every day.

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