ICT Helpdesk Employee Professional

About the job

Zollikofen, Switzerland (and home office) | 80-100%

What you can contribute

• Receive fault reports, questions and change requests from our customers
• Record, understand and classify customer concerns in the ticket system
• Resolve faults by phone via remote support and assist users in handling the federal digital services
• Forward fault tickets to the responsible 2nd-level units and coordinate their processing progress
• Participate in the development of new support services and support their implementation

What makes you unique

• Solid IT knowledge and experience in first or second level support, knowledge of the ITSM tools BMC Remedy and BMC Helix
• High service orientation and understanding of customer needs
• Motivated, committed and independent personality with a team-oriented working style
• Socially competent, strong communication skills, flexible and resilient
• Very good knowledge of two official languages, knowledge of the third official language is an advantage

In a nutshell

Do you thrive in direct contact with customers and find solutions for their concerns? Customer satisfaction starts with you – support and shape the customer service of tomorrow! With your commitment and passion, you are an important success factor for customer satisfaction in the development of digitalisation.

What we offer

• Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population.
• Lived diversity Thanks to equal opportunities, we develop our skills and bring in different perspectives.
• Healthy workplace We support and advise our employees in the area of physical and mental health.

All benefits

How much (B)IT is in you?

We – the Federal Office of Information Technology and Telecommunications (BIT) – are the future-oriented and agile office. Curious minds, ambitious doers and innovative forward thinkers develop diverse digital solutions for Switzerland with us. We support and promote mobile and location-independent working. This allows our team players to organise their work flexibly and individually where possible – for the compatibility of family and career. In addition, we maintain an open "du" culture at BIT and support you and your future with a wide range of training and further education opportunities.

Additional information

Please apply via our application management system. Click on "Apply now".
We do not consider recruitment agencies for this position.

Questions about the position

Marco Gerber
Head of Chapter Support Services
+41 58 46 33199