Clerk: Member Support 60-80% (Basel)

About the job

Unia is the largest trade union in Switzerland. With around 175,000 members and 1,200 employees, we are committed to fair working conditions and a social Switzerland. This dynamically and successfully. Would you like to stand up for a good cause? Let’s get to know each other.

For the individual support of members in the Service Level 1 / Competence Centre - Professional Contributions (SL1 / KPZ-BB) team of the Aargau-Northwest Switzerland region, based in Basel, we are looking for a

Clerk: Member Support 60-80% (Basel)

Your responsibilities

• Member administration (entries, exits, changes, explaining Unia services, etc.)
• Calculating and paying professional contributions from members
• Providing simple labour, social insurance and contract law information at the counter as well as conducting promotional talks and recruiting new members for Unia
• Outbound: member retention and satisfaction surveys & telephone acquisition of new members via outbound calls
• Maintaining contacts and documenting outbound calls & follow-ups in the CRM system
• Active participation in political trade union activities
• Occasional assignments in the field for member acquisition

Your profile

• Successfully completed commercial training (EFZ) or equivalent training with at least 3 years of professional experience
• Experience in customer consulting and outbound desirable
• Very good German skills in spoken and written form as well as in at least one of these foreign languages: French, Italian, Spanish or Portuguese
• Friendly and competent manner
• Strong communication skills and enjoyment of telephone contact
• Knowledge of individual and collective labour law as well as immigration law is an advantage
• Experience in debt collection is an advantage (not mandatory)
• Interest in the Swiss social insurance system as well as Swiss trade union policy
• Independence, initiative, good self-management and willingness to perform
• You are resilient, flexible, a team player and maintain a solution-oriented working style
• You have an interest in trade union and social policy matters

What we offer
Unia, as an exemplary employer, relies on progressive working conditions and good social benefits. Among other things: at least 5 weeks’ holiday, a fair salary and attractive parental leave. We support part-time work. This also includes the ability to balance work and family. In addition, we promote your development potential. Look forward to a appreciative, collegial and lively environment.

Are you interested?
Send us your complete application dossier!
Your questions about the position will be gladly answered by our Head of Staff Anja Bekcic at the telephone number +41 61 695 93 50.