File Manager and Customer Support - Trilingual FR/DE/IT - 6-Month Contract - 100%

About the job

File Manager and Customer Support - Trilingual FR/DE/IT - 6-Month Contract - 100%

Your mission:

For one of our clients in the public sector, we are looking for a trilingual FR/DE/IT File Manager and Customer Support

Start date: No later than 1 October 2026
End of contract: 30 March 2027
Duration of contract: 6 months
Work rate: 100%

Your tasks:

Mission:

The hired person will mainly be responsible for providing business support activities (telephone and emails) around the portal. They may also have tasks related to administrative management and data control.

Specifically, you will be required to:

· Process, check and monitor data and announcements, notably from service organisers or compensation funds;
· Analyse and handle cases of errors or inconsistencies in the data;
· Respond to user requests and provide first-level support;
· Assist users with questions related to data, portal usage and processes;
· Participate in verifying the quality of portal data;
· Document handled cases and ensure their follow-up (ticketing);
· Participate in functional testing of the portal in collaboration with IT teams;
· Identify recurring problems and propose process or tool improvements;
· Contribute more broadly to operational management and the smooth running of applications.

The role therefore involves a combination of administrative work, data control, case analysis, user support and collaboration with IT.

Your profile:

Your profile:

· Commercial employee federal certificate of competence (CFC) or equivalent commercial training;
· 3 to 5 years of experience in an administrative or file management role, ideally also in customer support;
· Initial experience in social insurance, compensation funds or a similar administrative environment;
· Comfortable with IT tools and data management;
· Analytical mind and good ability to identify and understand errors or inconsistencies;
· Strong learning and adaptation skills allowing you to evolve easily in an environment governed by constantly changing processes and rules;
· Rigour and good organisational skills;
· Ability to work independently while collaborating with various stakeholders;
· Strong service orientation and ease in contact with clients (portal users) and internal partners.

Knowledge of Swiss social insurance processes is a significant advantage.

Languages:
· French: C1
· German: minimum C1
· Italian: minimum B2