Customer Service & Administration Assistant D/F (m/f/d)

About the job

French in daily customer contact – with thorough induction in Lucerne

Our client is an international marketing organisation that connects companies in an innovative way, thereby contributing to increasing market shares. It has been well established in the Swiss market for a long time and is constantly expanding its scope of influence. To complement the well-established team at the Lucerne Service Centre, we are looking for a customer-oriented and linguistically skilled commercial personality with business fluent French. The position is being newly filled due to a retirement. This allows for a thorough introduction and a well-prepared personal handover.

Your tasks

• Act as a contact point for members, field service and internal specialist departments
• Support members and interested parties in German and French – by phone and in writing
• Process enquiries and leads from the French-speaking part of Switzerland
• Maintain member and customer data in internal systems and platforms
• Handle general correspondence as well as email and postal mail
• Support internal and field service with administrative tasks
• Take on individual tasks in fleet management
• Support internal processes in accounting
• Act as deputy within the team

Your profile

• Commercial basic training or comparable foundation
• Initial professional experience in administration, customer service, internal sales or a similar role is an advantage
• Confident use of MS Office 365 and enthusiasm for digital applications
• Strong customer and service orientation
• Independent, structured and reliable working style
• Enjoyment in contact with different people and teamwork
• German: Very good knowledge (C1) / French: Good knowledge (at least B2) with the ability to conduct customer conversations and respond to written enquiries / English: an advantage / Italian: a plus

Perspectives
An exciting and varied role awaits you in a dynamic and success-oriented environment. Good public transport connections, modern infrastructure and fair remuneration are also part of this attractive job offer. If your French skills are at least at level B2, the employer will support you with a fully funded part-time language course towards the next language level after successful probation. In addition, at the workplace in the city of Lucerne, you can expect modern, ergonomically equipped workstations, flat hierarchies and short decision-making paths. Your development and training opportunities are actively promoted and regular team events and training sessions take place.

Start date
Immediate or by arrangement

Workplace
City of Lucerne


Do you enjoy customer contact and want to regularly use your French skills in your professional everyday life? Then Bruno Giger looks forward to receiving your complete application documents via the link in the line below. If you have any questions, I will be happy to provide information via b.giger@persigo.ch .