IT Service Manager

About the job

About

Your Tasks

Making customers successful

You build long-term partnerships, understand our customers' goals and develop solutions together that create real added value.

Continuously improving services

You analyse service metrics, moderate service reviews and derive concrete measures to sustainably increase quality, efficiency and customer satisfaction.

Driving innovation

You identify potentials for automation and AI and support our customers in successfully implementing modern service concepts.

Managing projects

You coordinate service improvements, bring different stakeholders together and ensure successful implementation.

Creating transparency

You prepare service results in an understandable way, present them confidently at management level and derive concrete recommendations for action.

Taking responsibility

You recognise risks early, find pragmatic solutions and ensure that our customers are optimally cared for at all times.

Your Strengths

• A completed training or degree related to IT (e.g. computer science, business informatics or comparable)
• Experience in IT service management, customer success or a comparable role
• Enjoy advising customers and building long-term relationships
• Analytical thinking as well as a structured and solution-oriented working style
• Strong communication skills and a confident manner – also towards management and stakeholders
• Interest in digitalisation, AI and modern service organisations
• Very good German skills (at least C1) as well as good English skills (at least B2)

What Awaits You

• In-house Champions Academy
• International customer environment
• Modern infrastructure and option for home office
• Good accessibility and free parking spaces
• Regular events
• Internal development opportunities

Excellent service does not happen by chance. It is created by people who take responsibility, drive innovation and grow together with their customers. That is exactly what we stand for at pidas. And that is exactly why we are looking for you.

Your Contact Person
Timo Plattner
Chief People Officer

timo.plattner@pidas.com
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