Customer Service Team Leader 80-100% (m/f/d)

About the job

Publicare AG is a pioneer and market leader in consulting and supplying medical aids, standing for seamless cooperation among all parties involved in healthcare with its long-standing expertise and broad product range. Since 1993, it has acted as an interface between those affected, professionals, institutions, insurers, and suppliers. More than 125 Publicare employees support customers from consulting through digital connections to billing with insurers.

We are looking for you from 1 January 2027 or by arrangement

What you will achieve with us:

• You lead your team of 5 to 7 customer service employees professionally and personally and promote their development
• You coach your employees in telephone customer contact and support them in demanding situations
• You conduct performance and annual reviews and accompany the professional and personal development of your employees
• You ensure smooth daily operations as well as optimal information and communication flow
• You coordinate operational tasks and actively participate in daily business. Thanks to your paramedical expertise, you ensure high-quality and needs-based advice for our customers and support your team with demanding professional questions
• You independently manage customers and find suitable solutions even for complex concerns
• You work closely with other departments and strengthen cross-departmental collaboration
• You actively contribute to projects for optimisation, automation, and further development of our customer service processes

What convinces us:

• You must have completed a paramedical basic training as well as professional experience in a commercial environment
• You bring leadership experience, have completed a leadership or management training, or are willing to undertake one
• You are an empathetic leader who enjoys supporting, guiding, and developing employees
• You know the daily routine of a customer service and understand the agile needs of employees and customers
• You think process-oriented and conceptually and impress with high resilience and teamwork skills
• You have strong communication skills in fluent German; good French and/or Italian skills are advantageous and represent a clear plus. English skills complete your profile.

What we offer:

• A responsible and varied leadership role in a meaningful environment
• A thorough induction by an experienced team
• A versatile and professional working environment at an established market leader
• Good development and training opportunities – both professional and personal
• A modern working environment with flexible working hours and the possibility to work from home after the induction phase
• Five weeks’ holiday and a balanced working time model (40h/week with flexitime).

Would you also like to become part of Publicare’s success story? 

Then send us your complete application including a motivation letter via our application tool https://jobs.hollister.com//job-invite/36563/